Susanne
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
I was happily surprised when I pulled up to the estate-like entrance and drove through the grounds of the multiplex villa to the main reception building. It’s a beautiful scene on a sunny day with well-manicured lawns, fresh vibrant hanging baskets and flower beds, a sparkling outdoor pool, a long pier just steps from the restaurant, and ample parking.
I wondered how it could possibly be a three-star accommodation.
In my experience, the “best” staff member was the lovely lady at the reception. She was very patient with me when I inquired about the sauna. It is only complimentary to 18 Painter’s Lodge’s guests each day—not the hundreds that stay there. Book early.
Overall, despite being a historic and well-established facility, it was my lived experience that too many staff members were new, lacked training, and were trying too hard without any answers. Perhaps there’s a transient employee situation there or new management.
For example, when the “chef” does not know the ingredients of menu items, I would expect that the wait staff would address that with their superiors rather than disparaging the patrons.
Two more points: the gray bathroom walls, though they look chic, do not really hide the grime, and even though I received a complimentary upgrade to a “loft”, which was far more than I needed, I can tell you when the fellow in the loft next door fell asleep because I could hear him breathing rhythmically (not even snoring).
Ah, yes, three-star. Mmhmm.
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