From the moment we arrived we were warmly greeted and give a personal escort to our room where we were shown all the amenities. The room is immaculate and beautifully decorated. The only negative was the extra firm mattress. I did not sleep well due to this. I had to use their two complimentary robes to layer on the mattress and still it was not comfortable. The staff was truly incredible! So helpful to answer all our questions. The location on the canal was beautiful and easy to walk to sightsee. I can’t say enough positive things about the staff. Breakfast was delicious. By booking through Expedia we gained a free water taxi and tour to Murano and Burano. The downstairs bartender was so kind and his drinks were very well made. We would definitely recommend this hotel.