We were placed in a room directly above the Disco. We arrived back from dinner quite late and did our best to put up with the noise. At one point the teaspoons were resonating on the saucers! It got to about 12:30 in the morning before we complained; in hindsight we should have done it much sooner. The chap on reception said there was nothing he could do so I asked to speak to the duty manager. I was told he was too busy to speak to me and we should’ve had some correspondence to explain that this particular room was noisy. I didn't recall seeing any correspondence but I checked nevertheless. Our booking was with Expedia/Hotels.com and no information from them. Also, no email correspondence directly from the Hotel either. I made my way down to the reception and demanded to speak to someone in person. Eventually, another manager arrived who was very helpful, and directed us to an alternative room on the third floor, which really was very nice. Such a shame, because the hotel is lovely and everyone we dealt with earlier in the day were very nice. The moral of this story; do you watch out for those handful of rooms that are either above or around the area of the Disco because they are extremely noisy. If you do get caught out, you must put your foot down politely with the Hotel management, because otherwise you may be left where you are.

Be aware that there is a bar that stays open until 4am on the premises, and it can easily prevent sleep. The night I stayed it sounded like raccoons going at it in a trash can full of broken glass all night long.

The hotel is located opposite the Bournemouth International Centre which is handy if you are going to a concert like us. Our room (306) very dated but clean. The TV was very small and the remote (filthy) didn’t work even though reception replaced the batteries. The bar was not open for us to use on the first night so we went to The Sun pub only 30 seconds away which was great. The bath in the bathroom was raised and although both of us are tall we still had a struggle stepping up into it. We then found ourselves with the shower head at only chest height. The mirror in the bathroom was also a chest height. The hairdryer must have been 20 yrs old. Sockets were hidden so we had to moved furniture to plug in phone chargers. Just a little bit of thought would sort all these issues.

good location

Room needs another socket for phone charging maybe a usb style socket,and sink has been squeezed into room as shower room was to small,toilet seat was loose and needed wobbling to stay up,also the radiator bar is to close to the toilet and I accidentally touched it with my leg whilst on toilet.There is an ironing board but I couldn't find an iron. The shower room could do with a mirror so a

Lovey stay as usual. We like it here! Friendly and pleasant

Staff suport totally lacking as a matter of fact in all my travels i have never met a more unhelpful arrogant man at the reception very rude indeed

Very poor mattress and showeri

Hotel is in an excellent location, very central to everything from the beach, gardens, theatre's etc.

Hotel was a disaster; staff is unhelpful in all ways possible. Just a horrible experience

The rooms were very clean and lovely and warm food was excellent a lovely hotel

Location was fantastic, right opposite the BIC as we had booked a show. We were able to park before check-in so it was very convenient. Checked-in on time, Receptionist was friendly. Found our room at the very back of the hotel, i havevto say it was clean but dated. It was cold on arrival but we thought it would improve. We went to watch the show at the BIC and returned quite late to a hotel room that was freezing. We did think about ringing Reception but it was late and couldn't be bothered to go to the desk as we were far away through numerous fire doors and staircases. The radiators in our room were nearly always cold. We slept in our clothes as we were so cold and the hot water wasn't that hot. The tv in the room wouldn't work either and as the people in the room above moved around it sounded like the ceiling was going to cave in. Im not sure if the rest of the hotel rooms were anymore modernised but it felt like we were out in the overflow building which certainly wasn't a comfortable experience. Sorry for the poor review but was not enjoyable.

Very warm welcome, lovely atmosphere, great bar and breakfast and the best location for the BIC

Clean room, staff were nice, I didn’t have breakfast there as was too expensive

staff are good, 1812 bar entertainment is good

Really good value for the price. Really clean too. Just a little bit tired and could do with an update in some areas. Staff were excellent!

Good size room, staff excellent and attentive. Great location very close to the beach and gardens.

I’ve stayed at the hotel many times over the year. It’s in need of a massive refurb. Weather was cold but old sash windows let too much cold in, shower was horrendous. It’s a great location but sadly needs a makeover, with that said, you get what you pay for.

Very good service.

Rooms were clean and the staff were pleasant.