Very clean, nice size room

Clean room, friendly and helpful staff

This was a perfect hotel for our three night stay. The location was ideal. We upgraded to a room with a view which provides a reading spot in the window overlooking the river. There was a glitch in our check in which the staff completely remedied and offered a nice snack delivered to our room. The room had amenities such as large quality bath towels, hairdryer, room safe and mini refrigerator. The bathroom had shower gel, shampoo and lotion. The breakfast buffet was beautiful and included some Basque specialties.

Lovely service, clean room. Especially helpful receptionists.

Brilliant stay. Excellent location and very friendly staff. The room was large and well appointed.

Location. Location. Location.

Wonderful hotel! Great location, excellent breakfast.

Everything was well organised and the staff were very helpful

Loved this spot! Amazing staff, great breakfast and plenty of amenities.

New, upscale hotel, very accommodating staff, good breakfast. Clean, quiet, close to museum.

Very cleaned, staff friendly. Good location

Room was excellent. The staff werw syper helpful and fiendly. Rakel provided us awesome recommendations.

Comfortable room with beautiful views

Air conditioning not working so room extremely hot.

Great little hotel with equal service and perfect location near everything central in Bilbao

I want to make it very clear why I made the decision to leave the hotel. My decision is based on one simple but fundamental reason: I was lied to, and in my book, that is unforgivable. The truth —no matter how uncomfortable— will always be better than a lie of this magnitude. During my stay, the hotel’s air conditioning system was not working and, as I later found out, it had already been out of service for several days before my arrival. In the past, I’ve received communications from the team notifying me of situations such as construction work or noise. This time, however, all I received was a welcome email —with no mention whatsoever of such a significant issue. I was allowed to check in without any warning about the situation. Once inside the room —and after completing the check-in— I was told that “the air broke down that morning.” This is not, as we say in English, kosher; quite the opposite, it smells bad. When my wife called to express our frustration, they handed me the phone, and again, they insisted on the same story. As a “solution,” they offered me a portable AC unit, which didn’t work correcly. I actually have a similar one in my apartment in Paris due to the city’s restrictions on fixed installations, so I’m well aware of their limitations. The lie became obvious in two moments: The person who brought the portable AC told me the air had been out for several days. A neighbor on the same floor confirmed exactly the same thing shortly afterward. With that, there

Too expensive for hotel conditions. Go

The room was clean, the location was excellent walkable to central town and the Guggenheim museum.

Excellent access to bilbao

Air conditioner turned off so it was hot. Woke up 5am this am, sweaty. Window ooen but no help and tgen street noises firved closure