The room we originally booked had a bad smell when we checked in and staff were kind enough to quickly find us a new room and give us a complimentary upgrade. After that, our stay was great. Our new room was clean and spacious, with a lovely view of the river. The location is convenient and walkable to the rest of the city. We would definitely stay here again!

Hotel was excellent in most areas. Central city location and very quiet. Staff was very helpful and professional. Good European breakfast with many options. Had a river view room which very nice/river view enhanced the room. Bed very comfortable. Two recommendations are to add conditioner to bathroom amenities and put safety skid strips in tub/shower to help prevent slipping. Definitely recommend this property and will stay here next visit.

Comfortable bed good shower great breakfast Really good value evening meal

A good hotel very well located for Guggenheim Gallery which is within sight just over the bridge.

Great location, easy access to everything. Staff were lovely, especially Rakel on reception, she was so helpful, friendly and pleasant. Clean rooms, bit minimalist and a bit tired in places, but very comfortable and very clean. Good breakfast, nice bar for a nightcap.

Great location at the center of everything. An incredible staff and a nice design made for a great stay.

Didn’t have conditioner. Very good room with simple stuff. Very small. Good bed and AC. Great location. Nobody make a comment about the platinum status or offered an upgraded or anything.

Fantastic room in a great location. Perfect for exploring all Bilbao had to offer. If we ever find ourselves back in Bilbao, we'd for sure stay here again. And the staff could not have been nicer, especially Patricia. She gave us great recommendations for restaurants to eat at, but also took the time to suggest stops on our drive to A Coruna. And she was super helpful in making sure the luggage that got lost during our flight made it to our room when the airlines delivered it. Thank you again for a wonderful stay!

Great location and nice staff. Room is clean and spacious.

Parking is insanely tight. I wouldn’t recommend having a car here. We had to as this was last night of long trip. It wish I didn’t have the car. Great location. Basic hotel. Feels more like business hotel not for fun. Very sterile. Didn’t love it but we had stayed in amazing places previous to this. The top sheet was not under the duvet? Weird. Doors slam, so loud if people on your floor. I wouldn’t stay here again.

Excelente todo, servicio, desayuno, ubicación, nos fascinó todo gracias

Well located hotel for the Guggenheim and all the good restaurants and bars just across the river. Convenient though slightly pricey car park underneath. Decent sized standard room, but completely soulless, not even a picture on the wall and the mattress is hard as stone! Good shower and bathroom. A fair selection at the buffet breakfast, be prepared to be told very firmly where to sit!

The rooms were small with unimpressive views. It’s in a semi-central, but uninteresting neighborhood. It’s totally acceptable for a basic stay. I did not have the breakfast. As usual, it’s overpriced. I would not stay there again.

Good location close to river promenade and easy access to old town for bars restaurants for the local tapas..pinxtos. Also well situated for short 10 minute walk to the Guggenheim.

The women at the front desk were delightful. The communication via email was excellent. We enjoyed our Jr Suite with view of the river and trees. The colored glass brightened the room on cloudy days, but could be blocked by black out shades if desired. The sofa bed was not comfortable to sit on and the carpet rather worn.

Don't stay in room 408. The electrical plugs are really slow and the outlets are broken. It is right next to the stairwell and the maids are slamming the doors all the time. Additionally, the closet doors in the rooms are not constructed well and they slam automatically. I brought up these issues with the front desk about the electrical issues in room 408 and asked if I might have another room and they said they'd get back to me. Of course there was no follow through and when I did ask it just blew me off. So we paid about $100 a night under a special deal so perhaps it's you get what you pay for. I'm not sure any of the rooms in this hotel are super nice but it is a convenient location. Crazy people yelling at night and you can hear bottles breaking in the morning when they come to recycle. No restaurant service in the hotel they only serve buffet. Staff is nice but unresponsive and no follow through.

Hotel is 10 min walk yo the Guggenheim Museum and 20 min to the Old Town. The staff were friendly and helpful, which we appreciated. However, the room itself was disappointing, especially for a triple occupancy. It was quite small, and the beds were not very comfortable. The overall condition of the room felt worn, with older materials that didn’t match the price point. There were also some practical issues—there were flies in the room, and basic amenities were lacking. There were no USB charging ports, no complimentary water, and no fridge, which we would normally expect at this level. Overall, while the location and staff were positives, the room quality and amenities did not meet our expectations for the price.

Fabulous room and hotel

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Muy buena ubicación, muy atento el personal, buena habitación. Solo mencionar que fueron unos dias en que hizo mucho calor en Bilbao (mas de lo habitual para la fecha) y el aire acondicionado no estaba habilitado "porque no era temporada"