Well located hotel for the Guggenheim and all the good restaurants and bars just across the river. Convenient though slightly pricey car park underneath. Decent sized standard room, but completely soulless, not even a picture on the wall and the mattress is hard as stone! Good shower and bathroom. A fair selection at the buffet breakfast, be prepared to be told very firmly where to sit!

The rooms were small with unimpressive views. It’s in a semi-central, but uninteresting neighborhood. It’s totally acceptable for a basic stay. I did not have the breakfast. As usual, it’s overpriced. I would not stay there again.

Good location close to river promenade and easy access to old town for bars restaurants for the local tapas..pinxtos. Also well situated for short 10 minute walk to the Guggenheim.

The women at the front desk were delightful. The communication via email was excellent. We enjoyed our Jr Suite with view of the river and trees. The colored glass brightened the room on cloudy days, but could be blocked by black out shades if desired. The sofa bed was not comfortable to sit on and the carpet rather worn.

Don't stay in room 408. The electrical plugs are really slow and the outlets are broken. It is right next to the stairwell and the maids are slamming the doors all the time. Additionally, the closet doors in the rooms are not constructed well and they slam automatically. I brought up these issues with the front desk about the electrical issues in room 408 and asked if I might have another room and they said they'd get back to me. Of course there was no follow through and when I did ask it just blew me off. So we paid about $100 a night under a special deal so perhaps it's you get what you pay for. I'm not sure any of the rooms in this hotel are super nice but it is a convenient location. Crazy people yelling at night and you can hear bottles breaking in the morning when they come to recycle. No restaurant service in the hotel they only serve buffet. Staff is nice but unresponsive and no follow through.

Hotel is 10 min walk yo the Guggenheim Museum and 20 min to the Old Town. The staff were friendly and helpful, which we appreciated. However, the room itself was disappointing, especially for a triple occupancy. It was quite small, and the beds were not very comfortable. The overall condition of the room felt worn, with older materials that didn’t match the price point. There were also some practical issues—there were flies in the room, and basic amenities were lacking. There were no USB charging ports, no complimentary water, and no fridge, which we would normally expect at this level. Overall, while the location and staff were positives, the room quality and amenities did not meet our expectations for the price.

Fabulous room and hotel

NA

Muy buena ubicación, muy atento el personal, buena habitación. Solo mencionar que fueron unos dias en que hizo mucho calor en Bilbao (mas de lo habitual para la fecha) y el aire acondicionado no estaba habilitado "porque no era temporada"

The scrambled eggs are breakfast need a rethink. A large pot of vaguely scrambled eggs isnt very appealing. We also had a top floor room, which got very warm during the day. Probably needs some external shutters

Less than 10 minutes away from Guggenheim museum. Nice room with view on the river. Good breakfast.

Modern hotel, a short walk from the Guggenhiem Museum.

Lovely

Room was great, clean, comfortable bed, excellent location

The room was tidy but not clean. The surfaces needed to be wiped and disinfected. That was upon arrival and after the cleaning service visited. The proximity to downtown, parking, and the guggenheim was fantastic. The amenities were great. We enjoyed the novelty of the bidet.

What a wonderful stay! While our room did not overlook the riverfront directly, we could easily see it from the comfort of our window. The room itself was quiet and comfortable, and having a bathtub to soak in made it even more enjoyable. We were able to get to nearby restaurants and museums with ease. And the staff were very friendly.

Great option at the heart of Bilbao. Friendly staff and a very comfortable bed.

Staff very nice. Room was huge with a great shower. We had booked the double room and the bed was a king size! Shower was great. No conditioner provided if you use that. Breakfast was a huge selection. Very worth the €. Location was walkable and ideal. Would definitely stay again.

Super excellent

What a well designed hotel. Very comfortable and good location. The staff are very helpful. I stayed for a week and would stay again.