We had to move due to the noise. New room the patio door didnt close properly,reported and never fixed. Phone also broken and not repaired. The evening entertainment is very loud and goes on past midnight. Not a relaxing time. Booked an excursion through the hotel and picked up 45 minutes late. Stopped at 2 unplanned destinations and arrived at the destination we wished to visit and only got 30 minutes there as we had to make the 30 minute trek back to the minibus. We then ended up back at the hotel 30 minutes early Reported it at the hotel. No feedback.

Room description says seaview however was given a room facing on going hotel construction??

No Good Food

no

Room was ok, the main bonus was they let you take food from the buffet which really helped in the morning as my daughter woke up late somedays and we could take some fruit and pastries for her when she missed breakfast

Washroom very small. Staff are very good and helpful. Check in and out timing not suitable.

Excellent Experience "Wonderful stay! The room was spotless, stylish, and comfortable. The staff were incredibly friendly and attentive throughout our visit. Highly recommend this hotel for its great atmosphere and value."

Very run down room, no closet space, weird mould smell from matress and towels.

The staff couldn't do enough to make the stay more pleasant

Amazing stay , great fun lots to do and good food

Room was okay. The

The hotel has some lovely staff especially in house keeping and at the restaurant. The wonderful entertainment team make it a welcoming atmosphere and it is exceptionally child friendly. This is my second visit and what lets the hotel down is management and reception staff. There was constant requests for extra money, an extortionate amount more for New Year’s Eve when we had paid for full board and no other options available, feedback from guests was that the food was poor despite the price. Drinks costing double during football matches, charging an obscene amount for water in the restaurant and the challenging guests who buy it for an 1/8 of the price at the adjoining shop. Reception staff can be hostile and this upset a number of guests. I do like this hotel but in order to keep returning guests, management need to consider these extra costs and ensure these are explained and justified. This would make reception staff jobs easier, as they are fielding complaints.

Room very tired and in need of renovation. Hotel staff are its best assets as they are very helpful, friendly and efficient. However the hotel itself is disappointing and we won’t be returning.

Breakfast and Full Board was okay - but gets very busy there was times when we couldn’t find seats or plates - but the staff helped. It’s helps having a McDonalds opposite the hotel - kids opted for that some nights. The kids club and entertainment staff was really nice - both my kids loved spending time with “Nana” The food at the pool was nice and there is a Shisha Lounge which is within the hotel which was really nice. The gym was decent managed to have x3 sessions at a cost of 100dhm We got Khadija as our housekeeper and she was really friendly helped out.

Who was the breakfast is good , but location too far from the beach

Staff were Phenomenal

Perfect place to stay in Agadir , clean rooms, amazing staff( special thanks 🙏 for the manager for a very professional helping) very good food

Room was clean , cleaned daily, reported fault in bathroom, leaking water from toilet, said it was repaired, but next day the same. had to use a towel to dry up water. a wi fi was not good, had to keep re connecting daily, kept crashing.

Room was great and hotel overall. Would stay again. Food was amazing for the 4 star hotel. We were expected much worse and we were positively suprised. The only thing to fault was the gym wasn't free and swimming pool could be 1 degree warmer. Staff was really friendly and helpful

Lovely room but VERY NOISY at night!!! We had a balcony room that over looked the pool (most rooms over look the pool) & the evening entertainment is held outside next to the pool every night & it kept us awake until midnight every night. It’s unnecessarily really loud. There is a TV in the room but you can’t hear the TV at all over the evening entertainment that’s going on, even with the TV volume up on the highest. On the last day we spoke to other people that told us they asked to move rooms as it was so noisy. Wish we had done that on the first night! We went for the full board option but didn’t like any of the food at all as was mostly Moroccan but we were in Morocco so I suppose we should have expected it! We chose to eat out a few times even though we’d paid for food at the hotel. Just would have liked some more plain options for those that wouldn’t like all the food with Moroccan spices on. The restaurant was a buffet style & everything was always cold - warm, never hot. We wouldn’t book to stay there again purely because of how noisy it is at night & we didn’t enjoy the food at all. I also booked this hotel as it said there was free WiFi throughout the hotel but this is not the case at all. No WiFi reception in the rooms (other people said the same, that they had no WiFi reception in the room). You could sometimes get a WiFi reception near the restaurant or near the hotel entrance but only sometimes.