For starters, the air-conditioning did not work in the entire hotel and they kept checking people in and making everybody miserable. They didn’t disclose it but they checked us in anyway. We had to fight hard and long to get our return. We had 11 Knight stay and it was over US$4500. There was also a mold in our room near the air conditioner vent and on the ceiling.. They moved this to another room, but after one night we retreated out of the hotel to check in somewhere else. The first night I actually slept in the car instead of the hotel. It was so miserably hot. And on top of it, Expedia was not very nice to us either, and I almost felt like they were in the sack with this Hotel wanting us to give up so they could keep the balance of our money. I’ve never had to fight so hard to get a refund from the hotel. They ended up even charging us one night to sleep in the heat or I slept in the car. My wife slept in the heat.

Everything was fine but AC broke (for entire hotel). No help what so ever. No refund. No fans. No communication. Was out for entire trip. Impossible to sleep and the lack of proactive assistance in resolving. So many guests fuming.

Since my arrival, I’ve experienced consistent issues: poor airport transfer coordination, inadequate baggage assistance, a malfunctioning air conditioning system for 3 days that prevented me from sleeping, the whole hotel feels like a sauna, and an uncomfortably hard bed. Given these service failures at a FIVE-star hotel, is unacceptable. It’s a terrible, terrible hotel, it barely get a 2.5 stars not sure how they got a “5 star” hotel from. Asked for a refund and it’s been more than a day they haven’t responded yet. I’d defo stay away from this hotel.

Location is quiet - just outside of the hustle and bustle of the town. Staff is “helpful” but the follow through is less to be desired. Asking for a taxi, they’ll call their shuttle service and will cost twice as much. Transport in general is crazy expensive. The pool is nice, especially on hot days.

Great people!! Great stay!! Thank you

On one day, there was a power cut. This was obviously not the hotel's fault, but we were told it was a common occurrence & yet the hotel was not prepared at all. Furthermore, the office manager, Alberto, agreed that we should receive a full refund for this night, but despite sending 2 emails, as Alberto suggested, we have not even had an acknowledgement of the emails. The electricity was off until 11.20 pm, and consequently the room was unbearably hot, with no air conditioning and no fridge. The lift wasn't working, so we had to use the stairs. I have a heart condition & my wife walks with a stick, so this wasn't ideal. In addition, the room wasn't cleaned, the bed wasn't made and the towels weren't changed. Also, no temporary lighting was provided in the corridors, so we had to navigate the corridors in total darkness. We paid £292.61 a night for each of the 4 nights we stayed, but Alberto told us very clearly that we would get a full refund for that one night. We have been ignored since we left, so it looks as if Alberto was just making things up to placate us. That is neither acceptable nor professional from such a senior employee.

Beautiful hotel in a great locaction. Very clean and spacious room, great swimming pool and lovely staff. Highly recommend.

Great hotel, very clean and has everything you need. Staff was wonderful.

Perfect location close to walk to restaurants and night life. Staff was exceptional. Special thank you to Andrea at pool Bar for making the best doppio espresso and cappuccino with a smile every morning!

Great location for 20 minute stroll along the coast to Old Town & Port. Lovely staff, huge swimming pool and very relaxing stay

Great

We stayed here for our last 3 nights in Sardinia. Front desk agent, Marcello, was incredibly helpful and friendly and we enjoyed seeing him daily. The hotel was spotless and clean. The balcony was big and spacious and had a lovely view of the sea. We really enjoyed our time in the spa and saunas and felt the experience was worth the price to unwind and relax. The location was perfect and we walked into the historic town along the sea every night for dinner. We took advantage of the free parking lot which was a nice addition. We enjoyed a drink and lunch at the hotel bar patio which has a gorgeous view! The lunch was tasty, but a little pricey. Our only negative would be that the pool was too cold to dip into!

Charged a room service fee when it was not requested, has ordered food from the pool bar. The massage therapist was not certified / licensed The restaurant was partially closed due to staffing issues. For a noted 5 star hotel, the service was overall poor.

The location was perfect and the hotel restaurant very delicious

Limited food options , no beach access , smell horrible outside the hotel due to sewage waste The nearest beach to swim is 20 minutes at least walking or taking the bus to other beaches Very disappointed and won’t recommend this location

Location was excellent

Excellent service and location

A perfect selection for foreign trackers to Alghero who enjoy high end hotels without being overly pretentious. The too S are comfortable however the beds are terrible firm and should all be outfitted with memory foam covers. They also sit a bit low to the ground but people in Europe tend to be shorter in general. The breakfast buffet was great with many options.

Nice hotel, slightly dated decor and not quite a 5*

S……