Overall Ratings & Reviews Surf Regency Apartments

Definitely NOT what the brochure or reviews said. It’s an old run down building that smelt and uninviting. The apartment was worse with ants dirty socks under the lounge, dusty pictures, rusted old lamp shades that only one could be plugged in, cupboards were dirty and had left over things in them, the blankets smelt and the sheets didn’t even fit the double bed. The fridge smelt, there were no towels, tiles missing from veranda and outdoor chairs looked like they would break if sat on. Internet barely worked and neither did the clock. Definitely not what you pay for. If you can put all that aside it’s a great location a bit noisy but it’s Surfers.

Great to deal with

Worst place I have ever stayed at on the Gold Coast. Expensive old 90's flat experience.

Very poor and old apartment conditions. The property was not ready for guests. I was very disappointed, and I will never use it again.

The staff were amazing. Could not ask for a better view). The bed was extremely comfortable. Had everything we needed in the kitchen. The room itself was abit run down (cracked paint, faded balcony furniture. The room wasn’t the cleanest on arrival (hair on ground, base of toilet wasn’t cleaned -dusty and old urine run marks). The dryer kept stopping itself (which the staff were very apologetic about and got straight onto arranging a replacement). One of the fan/light control was missing (which again the staff got straight onto).

Great views, large apartment with all the appliances and plates, cutlery and cooking bits and pieces to make a meal, washing machine for clothes, etc. TV is positioned oddly to where the couch is / not in line with couch so makes watching TV a little awkward. Overall the apartment is a little dated, cigarette burns / holes in carpet and a few of the blankets also have cigarette burn holes in them too. The apartments could be brought up to scratch with a small investment from the owners.

The staff were friendly, the view was amazing, so close to everything, thank you for a great room.

The apartment was clean, modern, spacious and suited our family perfectly. The person who answered the phone was very empathetic to our situation and our request to delay check in due to my son’s seizures. Very accommodating.

Location was excellent pool was good lack of good dishes ,no washcloths ,outside patio was not very clean.

third time stayed at this property and will stay again. Love the place

This was an older property but exceeded expectations. Great location and great views of the beach. Would stay here again.

Location is magnificent - close to restaurants, trams and beach. Property itself is dated but that is not a deal breaker for me. The view in our apartment was obscured by building in front . If booking this property ask for apartment on higher floor. Would definitely stay here again

Great location helpful managers Unit was bit tired needed a refresh with modern furniture needed Great place to stay thou

Good location could have been cleaner and tidier

While a bit dated was perfectly located to beach, activities and transport. Pool was nice and apartment was good size. Staff were also very nice.

I have stayed at this property several times. This was the first time in room 504. The building is old, but has reasonable facilities. Our room however was particularly run down. There was mould and rust in the bathroom and a general smell of wastewater that lingured for the two days we were there. The bedroom had a hard mattress. The bedhead was loose and had rubbed marks / holes in the bedroom wall. The living room was sparsely furnished, with mismatching furniture. The kitchen was equipped to the minimum usable level. Only the location, close to Surfers paradise centre, justifies it's high price.

Very close to all amenities

Great value for money and close to all services

Lovely views to the sea and Hinterland. Very good position on the Esplanade to reach shops and transport. The apartment was good, but the beds and sofas were not as comfy as they should be. The windows rattled a lot when it was windy and looked in need of maintenance. It was very noisy outside early in the morning, usually around 6 to 7am, due to rubbish trucks emptying skips full of bottles from neighbouring buildings. This meant no long sleep ins in the morning.

Filthy, unhealthy outdated unit. Some items unable to use due to health risk ( microwave burnt inside and rusted and filthy) pots and pans not washed and burnt. Cutlery no desert spoons. Cups and glasses chipped cracked. Good location and views. Have stayed before but never have the units been so filthy and outdated and need repair.