Great staff, the hotel is a short drive from all ppints of interest. I want to especially thank Reham from the concierge, she was excellent and had great communication. She made the stay very smooth and relaxed.

Clean room and helpful staff

Decent place

Our room was very nice and clean. Great view. Welcome fruit basket and bath kit The breakfast had a wide selection

Amazing hotel! Great emenities, large rooms and friendly staff. They need to improve the quality of toiletries but rest all is great. Breakfast is super awesome too. Amazing views and convenient location.

The room was OK, but the cleaning job could be better.The bathroom tub had black mold in the corner. It was unpleasant. We had only one bath towel for the two of us. The balcony offered a nice view. You will enjoy birds chirping in the morning. The staff was very friendly and helpful. The pool wasn't heated and the water was cold. The restaurant prices are very reasonable and the food was good. We also like the location right across the Nubian Museum. We spent half a day there.

Nice older hotel with a beautiful view of both city and river. Ideal location, walking distance to Nubian Museum and ferries to Elephantine island. Friendly staff, welcoming and providing great recommendations with a smile (thank you Miriam at front desk) We had à la carte dinner- the juiciest tender chicken pieces in shish tawouk and fatty. Daily free breakfast buffet is epic- with fresh food, omelette station and the wide variety of breakfast pastries, yogurts, accompaniments. WiFi could be stronger in the rooms, works fine in the lobby area.

The staff was kind and generally very helpful. They know and understand that most guests are there to see ancient Egyptian sites and to have a relaxing time. The room was fine... wouldn't say incredible, but clean and comfortable. However, the hotel itself is perched on top of a nice hill so you get a great view of the city, and it's fun to walk around with the views, poolside, restaurant, lobby, etc.

The hotel needs a complete refurbishment. The bathroom and furniture are 30 years old! It looks more as a 3 stars than 4. The food both at the breakfast and room service is not good either. Completely overpriced!

The hotel ameneties and room is great. The staff is not friendly at all we had to carry the luggage inside the hotel. No information given about restaurant or food available. Also We had to ask about breakfast because we had to leave early they pack breakfast for us but also we had to ask. We put a sing to make our room since 4 am because we left for our tour and we came back at 4 afternoon and the room was still not ready i had to go ask a lady in the hall way she make the bed really fast and even left behind the plates and stuff from the date before and take the towels and never bring new ones so we had to again go out and ask for towels.

All staff were friendly, courteous and extremely helpful. Clean room with complimentary fruit. Hotel was close to old town and overall an excellent stay

This is a very nice hotel! The staff was incredibly helpful and allowed me to check in quite early. My room had a huge balcony and a great view of the city and the river. Special thanks to Guest Relations Manager Reham, who made transportation arrangements, gave me tips for walking around the city, and treated me like a king. Highly recommended!

Breakfast was fresh and clean also delicious

This hotel was one of the best we stayed at in Egypt, would 100% return and stay. Staff was so lovely, breakfast and meals were perfect. Thank you so much for the hospitality Basma hotel!

Good location. Great breakfast

Originally we were assigned a room that was below the category we had booked, but the next day were moved to a better one. Except for the terrace the room and the common areas were clean. The breakfast buffet offered great variety and the restaurant, both the buffet and the a la carte was reasonable. Special thanks to Reham who made us feel welcome and at home.

I didn’t have high hopes for this hotel based on the reviews so overall I wasn’t surprised or disappointed. We ended up staying here because our first choice was sold out. The breakfast buffet was really bad… the worst of our entire trip to Egypt. Our room was dated and we ended up with two twin beds. There is not a lot of food in the area when we asked the hotels for recommendations they said they only recommended this TGI Fridays rip off called makinis which was sub par but better than the hotel dinner buffet we had the day before. The prices for beer are good but other than that just be prepared for a dated hotel.

Loved it!

Excellent service

Beautiful views from our room and the staff were helpful. However, the pool was a bit dirty (ie sand/bits in it) and the floor of the bedroom could have been cleaner.