When we arrived they were sold out. Instead of telling us this, they made up a story about how there was a booking error and showed us a conference room with no bathroom or door that would lock with a single bed on the middle of the room. We protested and after much discussion they arranged a room at a hotel across town that was a significant downgrade. No ride was offered, we were told to walk 15 minutes in the rain, late at night. I was offered no compensation, no refund, and no apologies. I tried to contact Expedia during this and whomever was on the chat provided zero help. Complete failure all around.