The location of The Pucić Palace is fantastic and it's hard to beat being right in the heart of Dubrovnik's Old Town. Unfortunately, that's where the positives ended for us. The hotel itself felt tired for a property advertised as 5-star. What really impacted our stay was the customer service - from one particular staff member. We organised a porter in person the day before check-in, confirming all the details, but no one arrived. My mother and I waited for 30 minutes in the heat before accepting no-one was coming. Because of that experience, we made a point of organising and then reconfirming both our airport transfer and porter well before our early morning departure. Despite this, we were incorrectly told to meet our driver without our luggage. Once we reached the meeting point, we discovered the porter didn't even start work until 9:00 am, despite our transfer being at 6:10 am. We had to walk back and collect all of our luggage ourselves, and there was no apology for the mistake. The only bright spot was our driver, Darko from Blue Bay Travel Agency, who went out of his way to find us and was genuinely apologetic about how poorly everything had been handled. It's a beautiful historic building in an incredible location, but based on our experience, the level of service falls well short of what you'd expect from a 5-star hotel.

great location in old town

Location, location, location is everything. Pucic palace is in the heat of old town, so you get to experience the sights, the sounds and the Croatian culture first hand. You get to feel the closeness of the old city, the humor and the friendliness of the occupants.. and then of course it’s the food. Every Mediterranean dish is available from breakfast, lunch and dinner, with the beverage of your choice, and nobody is rushing you. The hotel is a delightful and highly recommended it for your stay in the old city

Great location in the centre, but is also quiet at night, though if you are in a front facing room you will hear them setting out tables in the Square from around 6ish. The bed is extremely comfortable. The room we were in was very good. Staff were helpful. The only things to be aware of are - breakfast. It is very poor in terms of quality and also its quite cold in terms of the welcome you get. No one says hello, shows you to a table etc for example. The granola is possibly the worst granola I have ever tasted and the other options aren't great either. But there are excellent breakfast venues just a short walk away - the one just past the steps of shame next to the school is great for example. Secondly, it's never clear when/if the restaurants are open. They weren't when we were there despite good weather and having booked one of them. Finally, there are no tea making facilities, which for us as big tea drinkers was a bit of a shame. Overall though, a good hotel. I don't think you would do better within the walls.

Very nice hotel with the perfect location. We could take rests during the sight seeing of the Old town of Dubrovnik. We had to leave early for a tour and an early flight, and the hotel prepared for the breakfast box to accommodate as the included breakfast-plan. Please there were professional and friendly. Highly recommend.

Dubrovnik is a magical place and this hotel feels like part of that magic.

Staff was lovely. Room was fantastic.

Staff was awesome as was location

It’s a beautiful hotel in the most spectacular old town! Plus, extremely friendly and helpful attention. I really recommend a stay here.

In general, the condition of the room was pretty poor. The bathroom had a lot of different problems and needs be fully reconditioned. The bath/shower was dirty and difficult to use without spraying water everywhere. The room has an alarm or detector that blinks brightly at night and the bulbs for lights over the paintings flicker even when power is turned off requiring a sleeping mask.

Wonderful hotel with lots of history. The staff were friendly and very helpful.

Beautiful hotel, very nice staff

Room was beautiful and staff very accommodating and polite and helpful, excellent breakfast, highly recommend

It was a wonderful stay, with personalized service. We loved the history of the hotel and the details of the amenities. Breakfast was awesome! Sonja was terrifically helpful, whether it was arranging transportation, offering tips on what to do and where to eat, or just being there to share facts about Dubrovnik! Staying in the walled city in such a luxury boutique hotel was absolutely worth it.

Where do I begin? I had no idea I was booking the most gorgeous room in the most stunning building in a perfect location. Add to that an amazing staff! Shout out to Marin who greeted us at the old city’s gate and insisting on lugging our 4 large pieces to the hotel. Always a smile on his face, sweet, happy, and informative. The whole staff was great but unfortunately I don’t recall their names. I can’t wait to recommend to friends who are planning a trip to Croatia. ❤️

Definitely a case of paying for location. It was twice as much as other smart hotels eg hilton and rixos which are both within an easy walk to the city walls. Having paid over £400 per night for the room we were disappointed to find ourselves in an attic with no windows-just a skylight. Also our heating/air con unit did not work.

Great hotel with the best location in Dubrovnik (if you want to be in the old town). Staff was friendly and very helpful.

Fantastic location in the heart of the old town. Great porterage service to/from taxis and buses. Excellent breakfast. Let down only by room replenishment - water, tea bags, toilet rolls not stocked up over a 4 night stay. Given the hotel costs over €500 per night this was poor.

The staff was wonderful and the room was lovely. Was a very busy area but the room was very quiet. Bed was comfortable. Breakfast was included with the room and had a lot to choose from. The shower set up in the bathtub left a lot to be desired and made showering a challenge.

We stayed for just one night, but would have loved to stay longer. Gorgeous rooms, wonderful service, incredible location. They arranged for a beautiful bottle of champagne and a bar of chocolate to be waiting for us to celebrate my wife’s birthday.