Overall Ratings & Reviews Four Points by Sheraton Siena

Staff is rude

Location - Far away from everything. 15 to 20 minutes to get to City Center.

Hotel was great for a quick stop through our EU trip. We had three rooms and the staff was great! We enjoyed food and drinks for the bar and everything was delicious! They even have a 24hr sauna which is nice after traveling all day! Beautiful area, wish we had more time here! The breakfast was the best hotel breakfast we had the whole trip and included in stay!

Clean, confortable, very helpful and friendly staff

Friendly, knowledgeable and helpful staff. Modern hotel with spacious and comfortable rooms. I was on driving trip and hotel parking was easily accessible and ample. Quick and inexpensive taxi ride to Siena center so I did not have to drive there and search for parking. Taxi ride back to hotel was also quick and easy. Breakfast had good selection of food and was tasty.

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Exlent

Extraordinary property with a beautiful and huge front parking lot full of old olive trees. Reception in ground floor huge and tastefully arranged.

Clean and friendly staff.

This is a very nice affordable hotels with everything you need. As we had a rental car, we could easily get to places we wanted to go. We used this hotel at the tail end of our visit and would highly recommend it.

The location is in the middle of several key locations accessible by car or bus, is clean, and very nice. We enjoyed an outstanding but quite expensive dinner in the hotel restaurant. The staff were helpful and the free breakfast was welcome and decent.

overall OK. Out of the old city - requires transportation. Room OK but poor Bathroom amenities (Shampoo conditioner and body soap from the same wall mounted tube) Poor air-condition for very hot summer.

Nice breakfast and lovely outside pool!

Excellent service! Clean, beautiful pool, large open space in lobby with comfortable chairs, couches, and tables for socializing! Very welcoming!!

Hotel very clean. Beds are very comfortable.

It was an easy place to stay .

Overall good missing few tips no Netflix or Prime I requested a wake up call and they woke me up an hour later 🤔 dinner was average had the boar sauce pasta and was old to me. Asked for a charger and there was any. Bed was comfortable room nice

Hotel and staff brilliant but my disappointment was no English Channel NOT ONE to listen to news, I know it’s in Italy but that’s not an excuse

There was no air conditioning in our room the phones didn’t work and there was no hot water!!!! After several phone calls (from my cell) they finally admitted there was nothing they could do! At 11:30 pm they offered me a new room! My wife was already in bed! We did not move after 2 more calls a fan was delivered. I talked with staff in the morning and there was nothing they could or would do!!!!

I stayed here for business, initially making a 4 night booking on Expedia. I purposely chose the Flexible pay at property rate, in the event of my plans changing. After my first night, my plans did indeed change, meaning I would only need a 3 night booking. I explained to the hotel who said this shouldn’t be a problem to amend but to contact Expedia. Upon contacting Expedia they mentioned the hotel must change the booking. The hotel would not change the booking and insisted I would be charged for the final night which I would not need. They would not budge on this, being incredibly stubborn. What is the point in booking pay-at-property on non-advance flex rates.. clearly none. As well as going back on their word.. This bad practice of “cutting off their nose to spite their face” was effectively “well, we’re going to charge you because we can”, taking into no account my reason for booking non-advance purchase. It’s really a pretty poor show, for an otherwise nice hotel. It really has left me wondering that when I’m next in the area, if I would stay here. Be wary when making any sort of flex pay-at-property rate at this hotel; they probably won’t honour it and that’s a real shame. Taints my experience of visiting beautiful Tuscany.