The hotel looks tired including the decor at the entrance of faded artificial flower garlands and lounge furniture Cleaners cleaning bathroom surfaces with bathroom towels and wiping glasses and mugs with napkins rather than washing them Wobbly toilet roll holder and toilet seat

The hotel was clean and well presented. The beds were comfortable and I liked that there was a mini fridge in the room for someone who has young kids that's great to pop some juice in past the usual tea and coffee. The bathroom was clean and tidy with no broken bits. We had a meal in the evening and that was amazingly nice and didn't break the bank. The staff were all friendly and very helpful and the breakfast was great quality and had a good selection. There was disabled parking right outside the reception which was a great. Only bit that was a downside for us on this trip was the swimming pool is 18+ my 9 year old was a little sad about that. But the place is clean the staff are great the food was lovely and it was a good chunk cheaper than bland chain hotels which are never as nice or as clean.

Very nice for the price

Lovely rooms with comfortable bed. Nice restaurant and food.

kind staff

Shower pressure really poor. When I spoke to them in reception got the normal I’ll get somebody to look at that….. you should no if your facilities work. This wasn’t a one off incident.

Warm friendly staff. Food excellent. Recommended.

Really run down. Dirty carpets. Damaged bathrooms. Lime scale on showers. Rooms smelt. Corridors are dirty. Would not recommend

Excellant good & the curries in the evening were excellant. Staff very friendly & helpful.

Room was clean and tidy, shower nice and hot, only let down on the room was it felt cold by the windows, ok once curtains drawn. Breakfast was first rate cooked fresh. Staff were friendly and helpful

Great stay and would recommend to anyone visiting the area.

The room was clean but small, particularly as it was for 3 people. Luckily only two of us but still very tight. No water in the room, no room service for the price we paid I would expect more from it! The breakfast was poor and very basic but Very nice hotel grounds and surroundings. No lift which is difficult if you have lots of bags and are on upper floors.

All good

This was my second time staying in the hotel and i was disappointed unfortunately... My room had a weird smell when i arrived regardless of the windows being opened. The bathroom had seen better days, it was worn down and when i ran a bath for myself, I had to empty it and clean it myself as there were pubes(not mine) and other dirt floating in it... My duvet cover was dirty, it had some dried out fluid on the bottom side. The breakfast was poorly topped at 8:30 in the morning(still 1.5 hours befor the end of it 11:00) no fried eggs lots of stuff missing and not been topped up.

The hotel is decent but the staff response time was not good. Breakfast was good here. The wi-fi was not working at all. Overall the hotel is okay yo staff at but the service and amenties need upgrading.

What a beautiful, opulent hotel !!

Very noisy, paper thin walls, tired and old

Clean

We used this hotel for the first time whilst visiting our son at uni. We were initially very pleased with this hotel and we really enjoyed the Indian food in the restaurant. However, we were not made aware of an event that involved very loud music until midnight. We were also given a room that faced directly onto the disco. When checking in, there was a sign up about the event. I asked if we would hear it from our room and we were told ‘definitely’ so we requested a quieter room. This was not possible. Best practice would be to inform us ahead so that we could’ve booked somewhere else or reserve the quieter placed rooms for guests not attending the events. The room was lovely though and once the event finished, the hotel was quiet. Not sure I would stay there again due to the lack of sleep which is such a shame as we really liked the hotel.

The room was clean, spacious and well furnished,and the hotel itself looked luxurious. The staff team were professional and polite. The prices of the food in the restaurant were a bit too high and the service thwre was slow, but the experience was still good. I'll definitely stay in the hotel again,and cant wait to use the spa next time.