We stayed for two nights and the experience was shockingly poor. We had the Do Not Disturb sign on the door from the beginning, but hotel personnel entered while we were out, moved our personal belongings and threw away papers I had placed with my medication. Another occurrence while we were sleeping in the afternoon a male staff member entered the room without knocking and walked all the way to the bed, and after realising he said he had the wrong room. This is the staff who’s usually at the entrance and helps with parking, probably he wanted to clear or help with luggage for another room.. Around 20–30 minutes later, another housekeeping staff member entered again, probably for cleaning or who knows why despite the same Do Not Disturb sign!! Unacceptable! The personnel has no sense of being cautious and at leat knock. Instead they all just to barge in! The room also could not be locked from the inside, which made the situation even more uncomfortable. We reported everything to reception immediately, but there was no proper follow-up, no real apology from management and no gesture at checkout. Felt like they didn’t really care. The room was decent, but the staff training, privacy standards and guest safety were completely unacceptable for a hotel in this price range. I would not stay here again and do not recommend.

Breakfast was amazing. Lots of options. Drinks in the bar were excellent.

Breakfast menu was great and views were incredible. Room was clean only thing would be if the en suite was bigger but other than that thoroughly enjoyed the stay!

The hotel room was a great size with lovely views of the lake. All staff at the hotel were professional and attentive. There was a wide choice for breakfast options and again the staff were very quick to serve you. A very enjoyable stay

We booked a superior room and unfortunately the room was located on the Ferry parking. There was no other room unless we spent 700$ extra for the 3 nights. We hardly slept that night. We insisted and got for the other 2 nights a room at the center of the building on same floor 2. Floors 3 and 4 have been renovated but the others need refurbishing. Location of the hotel otherwise is excellent and breakfast buffet delicious. Menaggio is charming

Great hotel, great staff, great location. Would highly recommend

Great room, food and location . Staff very helpful and friendly.

The doorman, Aries (I think was his name) was very jovial and extremely helpful/ kind.

The rooms are dated but very clean, AC is good. Hotel property well maintained and nice atmosphere. Hotel is amazing with gorgeous Water front views and beautiful seating along the water front and nice pool. The downtown of MENAGGIO is a 3 minute walk , the.entire town is on the beautiful water front of Lake Como and has cute shops and many quaint restaurants with outdoor dining options . Every restaurant is surrounded by beautiful flower pots and lighted umbrellas over tables.Ferry landing is 2 minute walk from the hotel to catch Ferry around Lake Como. Excellent town to base your stay for your Lake Como visit.

Too limited for the price paid

Hotel is even more beautiful in person. Buffet breakfast and service is top- notch. Excellent hotel

This place needs a major renovation. The beds are horrible, hard, the pillow are hard and flat, towels are dingy and the wifi sucks in the bedrooms. I complained and they said they fixed it well they didn’t. The pool has cracks inside the only thing great is the location to the ferry and the breakfast was good.

One of the most elegant hotels I've ever stayed in. Beautiful architecture and art work with the most amazing views of Lake Como. The pool and surround grounds were perfect for relaxation. The breakfast had made to order plates and t g e buffet items were extensive. Every staff member were very attentive to our needs.

Overall great staff besides the bar staff on in the evening. Quite rude, when asked her about Italian red wines, she just said to choose between red or white. Asked which one is a heavy red, she said they are all the same. Terrible attitude and rude. Every other staff were great. Great hotel located perfectly in Menaggio.

Very comfortable. Easy access to ferry.

Outstanding experience, lovely staff, and the food was excellent!

Beautiful views and amenities. Breakfast was great. Pool area is nice

Bien

Staff was great!

The decor and location are very good, but the gym is quite bad as it doesn’t even have dumbbells.