The staff were absolutely amazing. Very accomodating and personable. I would tecpmmend this hotel!!

Phone and mini bar fridge did not work. Dated and some stairwells were locked. The 1 and only hot tub is tiny and over run with kids.

Really nice room, great beachfront and amazing staff

Good overall. We stayed in an imperial room on the beach side of the hotel. Very good facilities overall, but some of the rooms need to be updated and soundproofed. Management is very good. Great attitude, service, and helped to solve problems. The manager also called us at the end of the day to check if everything was all right. The one thing that was the biggest miss for us was inconsistency of service from hotel staff. Some are really great, friendly, and proactive, especially the cleaning staff. But others seemed to have an attitude and a scowl on their face when serving you.

This is one of the best hotels I have stayed at. They have for sure the nicest staff ever. So accommodating. Great food the breakfast buffet is so so good. Definitely will come back and recommend highly.

Minoa Palace in Chania is one of the best resorts out there. All the staff are so kind and hospitable. A special thank you to Almera, who took care of our stay from day one until our departure; she is so kind and one of the best at what she does. Thank you also to Labrini (I hope I'm spelling their name correctly). The accommodation was beautiful, located right in front of the beach, and we had a private pool & private cabana by the beach that was exclusively for us during our stay. The food was excellent. The location is the best. We thoroughly enjoyed our visit to Elafonisi beach, arranged by the wonderful receptionist; our trip to the pink sand beach was a highlight. I would stay here again and highly recommend it. Thank you for your VIP treatment of us; I can’t thank you enough. Thank you, everyone!

Fantastic!

The variety of pools and seafront. A very beautiful resort that’s perfect for families. We had beautiful 7 days of heaven here

The rooms were spacious, the buffet breakfast delicious and the staff was very friendly. However, our key didn't work. I had to go to the lobby 7 times for this, which was a hassle. Also, in a 5 star resort there should be some things for kids to play with in the pool and more pampering amenities in the room, beside the obligatory shower cap. Also, a free shuttle to Chania would have been a big advantage.

Amazing food options at the property, beautiful resort amenities, accomodating and lovely staff. Perfect for young families. A truely memorable experience will definitely be back.

Not transparent to the clients about the beach arrangements.

Amazing staff! Family friendly & very clean!

If you are looking for a beautiful, clean, great food, spectacular place then look no further this is it. The best place in Platania. Beautifully decorated spacious clean rooms, polite and attentive staff all over. We had an amazing time at Minoa Palace.

Beautiful setting, well appointed rooms, attentive staff.

Beautiful property with lots of amenities. Loved the buffet breakfast by the beach!

Great place, location and service!!! Recommend it!!!

Exceptional in every way.

Fancy hotel Strongly recommend

Stayed 6 nights in a pool view room which we were upgraded to. Had a beautiful view from the 2nd floor. The bedroom and bathroom were both very spacious and clean. The buffet breakfast was excellent. Was fresh every morning and had a very large variety of hot and cold dishes and sweets. The staff were all very friendly and helpful. Overall a pleasant stay in a beautiful property.

We had such a lovely time at this resort. Excellent facilities, very clean and great customer service. Angelo on reception was always keen to help answer any number of queries we had. Enjoyed the spa and indoor pool very much. Conveniently located on beach side and easy commute to Chania town. Would highly recommend this hotel.