Beautiful clean room, very helpful staff. Strongly recommended.

The wi fi was terrible No wifi in the rooms, The restaurante close 2 30 pm . The service is not aquaried for a 5 star Luxury Hotel

Amazing stay. Staff are exceptional. Room was clean and perfectly presented

Beautiful hotel. Staff was very friendly, helpful and courteous.

The hotel is GORGEOUS! And the staff is wonderful. Only issue would be that wifi is spotty.

This was not a great experience; hard to believe this is a 5-star hotel…we left a different small hotel in Venice to stay at Ca’ Segrado and from the first moment it was a subpar experience. We arrived at 3:45 pm. The front desk agent told us our room would be ready in 5 minutes & they’d give us a glass of prosecco while we waited on the deck. No problem since we called, emailed, and confirmed day of that we needed two twin beds, of course we’d wait a few more minutes. 45 minutes later (WELL after check in) no one had spoken to us about our room. The front desk agent looked like he totally forgot when we had to wander back to the front desk to find out what was going on. He finally realized who we were and took us up to a room with the bellman. Of course: no twin beds. The carpet in this room was once cream (it appears), but now is disgustingly stained. The walls are marked up and filthy. The “updated” shower has black mold. The wallpaper is coming up from the walls. When the front desk finally agreed to send housekeeping up to help us with twin beds, the woman was huffy and rude, I told her to leave all the bedding and we would make our own beds. Of course moving the beds revealed dirty carpet that desperately needs vacuuming; we tried calling the front desk, no answer, messaging the hotel, no answer. We never got the WiFi to work in our room. We weren’t made away of the breakfast cost: €88 for 2 people per day! Sadly won’t return; just come for a drink to see the palace.

Good location, close to water bus. Provides free tour to visit glass makers which is a big plus. Bathroom is out of date. The drain stops are not working properly. Breakfast choices are limited.

Great staff and amazing historical hotel.

I loved the location of the hotel. The staff was pretty friendly and they helped us get a water taxi on a day of a strike to make it to the train on time. Breakfast was not included in our stay and the breakfast buffet option seemed a little overpriced for what it was but the space where breakfast was served was beautiful. Overall we really enjoyed the hotel.

This is absolutely beautiful! We felt like a king and a queen! The room was spacious, had those luxurious features, and a nice bathroom. The cons were that they didn’t have an iron, horrible WiFi. Overall a nice honeymoon experience though.

Great location. Wonderful staff!

The hotel is lovely with many unique features. The room was clean, comfortable, well appointed. The Sagredo family house from which the hotel is created is from the 17th century- amazing architecture and decor.

Ac great

The hotel itself is such a beautiful museum! It’s a fantastic classic decoration.

I really loved the hotel and our room. It’s a real palace. We first got a very small room where AC wasn’t working and the skylight on the ceiling wouldn’t let us sleep. I complained, and they gave us a really spacious room on the first floor instead. Breakfast is amazing, it felt very regal. It’s a little bit of a walk from St. Mark’s place, but totally worth it.

Beautiful place

While an impressive property in many respects this hotel did not live up to expectations. Despite repeated requests and promises from staff, our room never received Wifi. Our devices got strong signals in common areas, but never in our 3rd floor room. Staff assured us all issues would be resolved, but could not follow through. At check out we received compensation via removal of a €50 restaurant charge. Staff were pleasant but frustratingly unhelpful with directions and other small matters. The included breakfast seemed meager for a 5-star hotel and was hidden away on the 2nd floor. We encountered other guests who also could not find the breakfast rooms. Signage would have solved the problem. The grand canal location meant that our water taxi dropped us at a hotel entrance, a genuine plus. But, all factors considered led us to conclude that this is a 4-star property masquerading as a 5-star hotel.

There was an odor in the common areas that was rather unpleasant. Also, don't make the mistake of asking to have a very small bag of laundry done..... the charge was ONE HUNDRED AND NINETY FIVE EUROS. Absolutely disgraceful.

We absolutely loved our stay at this hotel! It’s so beautiful. The building is fantastic and well located and it couldn’t have been a nicer stay. So grateful.

Beautiful building