Vesna
with Children
2.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
We booked online with Expedia for one night stay with the breakfast included . We tried multiple times to connect with the Reception with our phone no success , since our phone in the room wasn’t working. Once we checked out , we had to push our language all the way to the Reception, they told us we can just go to the Restaurant and we don’t need to show any key where we can have the breakfast.We had to go all the way with language to The Restaurant where the host ( older blond women) was so unfriendly asking thousand questions if we have a breakfast included and I told her that Reception agent name Damian told us we can just go and eat .
She said I don’t see your room on the list . She called then the Reception spoke with some of the agents . They also confirmed we don’t have a breakfast included but our Expedia reservation was originally booked with breakfast I told her specifically that I will write the review about the property and bad Custom Service she was following me and saying with her raised voice it was not me etc etc They shouldn’t be listed as available property in any offical site .The worse experiences ever. This place should be fully renovated and hire new employees .My all point why would they directed to the Restaurant if they knew about the breakfast Why would site The Expedia piated that breakfast is included. I will avoid to book with Expedia for this reason. I am terribly disappointed.
The worse booking and stay ever .
Vesna
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