The cleaner did not change the sheets or towels every day. I am certain of this because there was a small stain from my suitcase on the sheet. The next day, when I returned to the room, the sheets had been flipped over, and I could clearly see the same suitcase stain on the other side. The bath towel had been neatly folded and placed straight, which made it appear as if it had been replaced. However, it had a strong unpleasant odor and was clearly not freshly washed. My friend, who stayed in a different room at your hotel during the same dates, also noticed that the sheets and towels were not changed daily. We are not sure whether this is your hotel’s policy or not, but this was the first time we experienced sheets and towels not being changed every day — especially since we left a tip each morning for housekeeping. Because of the careless way the room was cleaned, we became very concerned about whether our belongings inside our suitcase were safe and whether our privacy had been properly respected. I understand that the hotel was fully booked due to a group stay and that the staff may have been very busy. However, we expected at least a basic standard of service. We believe this may have involved the housekeeping staff assigned on the mornings of February 17th and 19th.

Room was clean. Hotel is well at out. Staff friendly.

Loudest hotel I’ve ever stayed in. Horrible experience. Do not recommend.

Booked the premium room. Quiet and modern room. Ideally located, close to the mall

The hotel is old and dated with paint falling off the walls. It is clear that the hotel is not very well maintained. In the room , stains were present on the wall and the handle to open the window was broken. In the elevator, the walls were scratched and the floor was very dirty. The hallways to the rooms had a strange smell of sewer with little to no ventilation present in the hallway. The construction was strange and the finishes present in the room and hallway were cheap. I was expecting something higher quality consistent with the quality of an NH collection level hotel given the higher cost I paid. Despite this, the staff were very nice and helpful at all times.

Room not as expected, supposed to be a premium room but major issues with cleanliness, room set up, faulty equipment, health and safety hazards throughout the hotel premises. Rude staff unable to haldle issues and requests by customers. Lacking attention to details.

N/A

Very accommodating hotel. Lovely staff.

Nice room and comfy bed

Awesome

There is no AC in this hotel, which for Barcelona is pretty essential. The room was so hot in December, I'd hate to think what its like in the summer.

Nice hotel not far from the center

We arrived at mid morning before check in time (3 pm) and they gave us a room. Staff is very kind. Rooms are clean and nice. They have a spa.

Everything was wonderful, beautiful hotel! Accommodations, staff and local shops were all wonderful.

Amazing staff

Nice and clean

Ideal location to tour Venice. Bus service just outside hotel so it was easy to get to the city.

Property and room were run down with lots of wear and tear. The room wasn't cleaned properly. Breakfast was mediocre. Staff were very nice but it just wasn't the "collection" experience I expected.

My family and I stayed at NH Constanza at the end of August and had a lovely time. From the moment we arrived, the staff were very friendly and welcoming. Yasin was helpful in directing us to the car park and helping us with our luggage to our room. His service was excellent! Thank you Yasin! Also we would like to say a huge thank you to Pol who was so welcoming and super helpful. He helped us with our queries and went above and beyond! :-) The room we had was clean and the service from house keeping was wonderful. A free 30 minute spa session was included in our stay everyday which was fantastic. We loved using the sauna and pool. The spa also offered facials and massages at an additional cost which was nice to have on offer. The hotel also has a small gym and a rooftop pool. Next door to the hotel is a mall with shops such as Cortefiel, Primark, Parfois and many more. Overall, we enjoyed our stay and would definitely recommend staying here.

It was very good.