You can’t check in until 3 pm literally they will say they have no rooms available until 3 pm. If you arrive 30 min early they don’t care. Hotel staff is not welcoming at all. Yes check in is a standard for hotels at 3 pm but there is no way that there are no people waiting for a room and that one is not available.

All was OK,

It is very important that people know that the beds in the “double” room, ARE TWIN BEDS!!! I was told in the front desk when I arrived that the apps does not tell that they are twin beds and although the apps do say so, as they have the option to select 4 people in the room, is confusing. They are twin beds and we had to put them together because we were more than 2 people in the room. The location is good if you are looking for a place near the airport, and the food of the breakfast is ok.

It was a very short stay, but was clean and the staff was very helpful. Unfortunately, I was not able to reach them by phone to get picked up at the airport, so I had to make other arrangements. That was the only downside to my experience. Would recommend them if you need something close to the airport.

The place stinks badly we couldn’t breathe in the room from the smell customer service is bad the mattress was dirty I will never ever stay there again don’t let pictures trick you.

No se tuvieron problemas con el transporte, llegamos después de la media noche y llegaron por nosotros sin problema, el personal fue muy amable en todo momento, excelente servicio

Only if you need a hotel near the airport

Very small room. A/C was not working properly. Bathroom shower did not seem clean (wish I had bought sandals). Staff was friendly and airport shuttle was good.

Small basic room, white bedspread had stains on it.

Front desk Lucy was unfriendly, uncaring to the fact that request for airport shuttle was ignored. She was in fact defensive and argumentative.

They don't guarantee transportation from the airport to the hotel, even though their website says there is transportation available.

Yes

Todo bien, excepto el apoyo en transportación del aeropuerto al hotel ( por la tarde no hay, es a partir de las 20:00 hrs)

Muy buena atención desde la recepción hasta camareras

Great room

Great

All good

Very unprofessional front desk personnel. The rooms look like a closet. I would not recommend this hotel at all. If need be, just stay at the airport but not at this place. I truly hope hotel.com will removed them from their site so other people do not go through the horrible experience we went through.

Stayed for one night since our flight got delayed eight hours, the gentleman in reception was very friendly and helpful, the hotel had airport shuttle included which was extremely convenient for us, they were able to take us to the airport at 3:30am. Very satisfied with our experience

Easy and efficient transport from the hotel to the airport. Transfers take place every 30minutes. Really convenient if you are having to stay overnight for an additional flight. Rooms are really nice, big and clean. Staff were very kind and provided excellent service throughout our stay!