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One Monterrey Aeropuerto

Explore One Monterrey Aeropuerto

Overall Ratings & Reviews One Monterrey Aeropuerto

Other sources (1,465)
8.4
Very Good
From 1,465 reviews
Cleanliness

8.6

Room Comfort

8.2

Service and Facilites

8.6

Traveler Reviews One Monterrey Aeropuerto

Number of reviews per page
20
40
Top reviews
Santiago
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Very small room. A/C was not working properly. Bathroom shower did not seem clean (wish I had bought sandals). Staff was friendly and airport shuttle was good.
Barbara
icon-with Friends
with Friends
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Small basic room, white bedspread had stains on it.
Hector
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Front desk Lucy was unfriendly, uncaring to the fact that request for airport shuttle was ignored. She was in fact defensive and argumentative.
carlos
icon-Business
Business
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

They don't guarantee transportation from the airport to the hotel, even though their website says there is transportation available.
Jose
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Yes
MARIA DEL CARMEN
icon-Leisure
Leisure
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Todo bien, excepto el apoyo en transportación del aeropuerto al hotel ( por la tarde no hay, es a partir de las 20:00 hrs)
Guillermo David
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Muy buena atención desde la recepción hasta camareras
Wilhelm
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great room
Alejandro
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great
Eduardo
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

All good
Sergio
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Very unprofessional front desk personnel. The rooms look like a closet. I would not recommend this hotel at all. If need be, just stay at the airport but not at this place. I truly hope hotel.com will removed them from their site so other people do not go through the horrible experience we went through.
Celina
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Stayed for one night since our flight got delayed eight hours, the gentleman in reception was very friendly and helpful, the hotel had airport shuttle included which was extremely convenient for us, they were able to take us to the airport at 3:30am. Very satisfied with our experience
Michael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Easy and efficient transport from the hotel to the airport. Transfers take place every 30minutes. Really convenient if you are having to stay overnight for an additional flight. Rooms are really nice, big and clean. Staff were very kind and provided excellent service throughout our stay!
Claudia
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Good place for the price. Excellent location 3 min from the airport. Very clean. Staff very kind.
Pedro
icon-Leisure
Leisure
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The room was clean, but they need to improve their shuttle service. I called them twice for service, and they finally picked me up after 45 minutes. Considering the hotel is only 5 minutes away by car, they can definitely improve.
Eric
icon-
2.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

My room was not functioning correctly - main door would not lock properly they had to switch rooms, parking is non accessible not enough parking spaces
Ma Guadalupe
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Everything was as expected
Antonio
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Yes
Benigno
icon-with Partner
with Partner
8.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Hotel austero y habitaciones muy estrechas
Daniela
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

great service and stay
Number of reviews per page
20
40
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