This hotel is exceptional from the moment you enter. It is kept in immaculate condition, with well tended gardens in the riad and communal spaces very clean. The hotel staff were friendly and helpful. The rooms are spacious and the large beds very comfortable. The centrally located swimming pool is a feature of the hotel. There is also a roof-top swimming pool but we didn’t use this one as it was too hot and sunny. The hotel is well placed within the medina and walking distance to all the main attractions which is a bonus compared to staying further out the city where you would have to take taxi’s to reach the city centre. There is a good choice of food and drink at Breakfast ( additional cost) but worth it. The gym could benefit from more variety of equipment as it is located in a spacious basement spa area and there is ample space.

Clean, good property

Spa was nice, rooms were nice. Food was mostly average except for the asian restaurant, that was great.

We had a great suite (room 22) in this ideally placed hotel. The staff were all friendly and courteous. We enjoyed beers in the Sky Bar. It’s a great place to stay.

This hotel was fine, but grossly overpriced and not remotely worthy of five stars. The staff don’t speak English well, but always act like they understand.

Pool area great but staff very slow for service

Lovely hotel with real character, huge rooms, and a little quiet oasis even though right in the old town. Main square only 3 minute walk and central for most things. Lovely lounge/fire/pool table area facing the main pool to evening chill.

Great location and service

Fabulous location Great choice of restaurants and bars Friendly staff

For the price, I expected more. It isn't a bad hotel, just not as good as others I stayed at in Marrakech for a cheaper price. - concierge was not super helpful when I needed an umbrella for my trip the next day and they just said "someone will be there to help you tomorrow". Like what's so difficult in giving me the umbrella there and then? Also, bantering and speaking in a language I didn't understand also came across unprofessional at times. - every morning, there's so much noise, i.e heavy objects moving, etc. As if the rooms are not sound proof. The Indian restaurant is amazing, ate there many times, reasonable prices too. Rooftop views are amazing and it's very close to souks so has it's pros. But overall I didn't find this value for money. Maybe I should have got a smaller room...

Fantastic service, upgraded our room for free. I did think that an improvement in the spa would have been good but overall I think the hotel is well located, staff very friendly and a good place to stay.

This hotel is truly special, blending the charm of a traditional riad with the comfort and amenities of a full-service hotel. The location is excellent—close to historic sites, the souks, and the main square—yet once inside it feels calm and secluded, with quiet corners that make it easy to relax. The property offers a piano bar, billiard room, multiple on-site restaurants, a rooftop bar with private seating areas, a welcoming spa, and a relaxed, unpretentious breakfast buffet. The staff are thoughtful, friendly, and have a great sense of humor, making you feel genuinely welcome. While it may not feel as overly polished as some luxury hotels, the beautiful architecture and comfortable atmosphere give it a warm, lived-in charm that makes it easy to feel at home.

Staff were very helpful and courteous. The hotel is perfectly placed to explore the old city. I would certainly recommend this hotel.

We never found the airport shuttle after emailing 2x before our arrival if there was one . We took cabs both ways . We never got free breakfasts !

It was a beautiful hotel but it was aging.

Decent enough hotel with clean, spacious rooms. Having to pay extra per visit to their indoor pool / "spa" (without treatments) was an unnecessary expense. Far from luxury however

Lovely hotel with great facilities. Staff very friendly and helpful. Walkable distance to all the top attractions. Although very central the hotel is quiet and peaceful. The rooftop bar is beautiful.

Excellent priperty, I’ll be back. My only gripe was the 20% off the spa didn’t include couples packages, this was never made clear until I checked out. I may have spent more if I’d known on other services, it’s an annoying oversight but not worth reducing my review which is still five stars across the board.

My family loved our stay here. A quiet oasis in the bustle of the Medina. The staff what makes this hotel. They were helpful, thoughtful and attentive. We made the most of the hotels facilities. The spa and 2 restaurants for dinner We would stay here again.

This was a fantastic hotel. The location was perfect for exploring Marrakech but once within its walls it was so peaceful and quiet it was hard to believe you were in a bustling city. Food was excellent and the Suite we stayed in was just stunning. When we return to Marrakech (which we will as we loved it), we will definitely stay here again