Staff were incredible, bar was amazing, food amazing. Free upgraded room was really something!

All staff throughout the hotel were welcoming and helpful. Leisure facilities are lovely, rooms spacious, comfy and clean. We had a lovely steak meal in the hotel

Stayed at this hotel as en route to Scotland and dog friendly. Staff were friendly and helpful. The added bonus was access to pool and spa facilities which you don’t often get when travelling with a pet. Good food also.

Was over for a football match and decided to stay an extra night on the way back to the boat. Great hotel, staff were very friendly and very helpful. Food in the restaurant was great and service was top notch

Prompt service with very friendly staff!

Friendly, cosy and great gym and pool

Stayed at this hotel last night. Very dated and needs some TLC.

no instructions how to put the heating. crack in bathroom ceiling and a couple of the floor tiles cracked. the shower head not really any use - i am only 5ft 2ins and had to stand right at the back of the bath to at least get part of my hair wet to use shampoo. no bath mat and nearly slipped.

Hotel is very nice in a good location. Staff were all excellent (young Katherine in the restaurant was brilliant!) Breakfast was really good. Food in the restaurant was lovely too. Don’t like having to pay (£12.00) to park in the hotels own car park, if I’d noticed this when booking I would have booked elsewhere. Also there was only one bath towel and one hand towel for the two of us……. Otherwise it was good..

Great staff and lovely food.

It was a lovely room but there seemed to be a problem with the heating because it was rather chilly. I was dismayed to be charged £12 for parking as nowhere was it stated at the time of booking that it would be the case. I was told by the receptionist that it was a charge for Expedia who take the money. I shall enquire with them.

Excellent service and quiet

Great hotel with really good facilities. Staff were good and very polite. Really good room very spacious and great spa.

The spa makes this hotel particularly good value.

Lovely hotel-would be even better with a lift. Friendly staff and very convenient location for gigs at Lancaster Uni.

Lovely stay - only negative was evening menu options were limited and didn’t really suit our needs

In need of a complete renovation Rooms r dated, no coffee bar. No mini fridge , walls dirty Small tv with limited channels . Old drapes , carpet dirty, The older staff were wonderful, pleasant , informative. No onsite store, very limited amenities Lobby / pub needs a full redo as well Furniture old dated. Bedding old Definitely need to put some money into updating the hotel.

Nice room, nice bar, spa facilities were great, can't beat the hot tub in the pouring rain !!

Ideally situated for the University, nice and quiet

Stayed one night on a business trip. Overall okay, but for £200+ a night I expected more. The hotel feels outdated and is probably more suited to the older generation. Food was overpriced and disappointing, £70 for four small plates with chicken, sausages and cauliflower steak tasting off. Service was quite slow due to staff shortages. The room had stains on the carpet, a patio door letting in water, and faulty doors that felt like they could come off the hinges at any point. Pillows sank in the middle but puffed up at the sides, leaving me with a sore neck. Positives were the pool, jacuzzi, sauna, and the cosy fire in reception. Fine for a quick trip, but I’d eat in Lancaster town instead. Would recommend a decor update.