Ok

Solo un comentario con respeto al aire acondicionado sino van a poner el aire que enfríe bien por lo menos pongan ventiladores está horrible el calor

Very bad air conditioning

Great hotel. Perfect location. Great staff. Burgos is beautiful.

AC doesn’t work, toilet is for midgets, careful in the shower and pillows as hard as rocks. Staff unfriendly

Great location. Helpful friendly staff, especially Rodrigo at check in. Spacious bedroom. Sky bar was an unexpected bonus. Breakfast was impressive.

Helpful staff, clean room

Quiet. Clean

Very well located

Good breakfast lots of choice, hot and cold. Clean and good size room, comfortable beds. Friendly staff. Only stayed one night while passing through to a ferry. Underground car park was useful if a little tight in places (long cars may struggle, but our SUV was OK)). They apparently have 42 spaces but when I asked to use the car parking when booking months before arriving, they said they could not reserve a space. This would be understandable if they had many fewer spaces but with so many apparently available, a different response might have been better. There is a one car space outside of reception, limited to 10 minutes, in which to unload. It is in a one way street just by a traffic light and only a three meters past the car park entrance which means another trip around the one way system to get into the parking entrance. Unfortunate positioning.

Reception staff when I arrived took about five or six minutes to make eye contact even though she appeared to be just looking at a screen. The room was incredibly disappointing for the money we paid. The design was quite poor with very limited space to move around. To get from the left side of the bed to the bathroom, you had to dodge the frame of the bed as it was bigger than the mattress but because the wall was so close to the bed, you had to walk sideways! A similar situation in the bathroom where when you stepped out of the shower, you were practically on top of the toilet. This is my opinion is most definitely not a four star hotel. We were asked, after submitting an initial survey if we’d like to change rooms but at that stage we had only one night left. Breakfast wasn’t included in the (over) priced rate so can’t comment on their services in that regard. Having travelled all over Spain this hotel was one of the most disappointing for the price paid. I won’t be returning when I next visit the beautiful city of Burgos…

My stay would have been excellent if it were not for no a/c in the hotel during the month of April. It required me to open the window for air circulation, which was also a mistake cause there was a loud banging noise in the courtyard every 10-15 seconds that keeps you up the entire night. Just turn the a/c on and not run the heater for the entire hotel!

On booking I outlined that the trip was to celebrate our anniversary. I booked a non smoking club room on a higher floor What we got was a disability room that smelt of odour or smoke with curtains hanging of their hooks, a seat that had multiple cigarette burns And some stains on the toilet seat. We pointed this out at reception and they sent up cleaning staff who sprayed the curtains and room with air freshner and left. We left to go sightseeing for a couple of hours and then returned to a still quite smelly room. I agai went to reception and complained to a women with purple hair who spoke to me in a very uninterested ambient manner saying you booked a basic room what else do you expect I replied saying that my booking was for a club room and my expectation was for clean one free of tissue I mentioned. She then said I got a high room and there was nothing she could do.

We booked through Expedia only a couple of days ahead of requirement, .... we got our dates at a very good price, and when we turned up was very pleasantly surprised on the quality of accommodation and location. The room was very neatly furnished, the bed was good, shower good, plenty of room for luggage. Excellent all round.

Staff - cleanliness

Yes!

Great location, clean room, helpful staff.

All perfect as always. Excellent location

Good location for us very friendly staff breakfast was good Room was clean nice roof bar watching the sun set

Great location in Burgos. I'll come back to this property.