Overall Ratings & Reviews HomeTowne Studios by Red Roof Orlando - UCF Area

I checked in and out immediately. I checked in around 8pm, when to my room, there was people smoking marihuana, laud music. then I got into my room, when to the bathroom, there where pee and poop inside the toilet, shower was full of hair and took floss, rashes crawling all over, the kitchen walls full of crease. I had to run away from that place. it's not a place for a mother and daughter to spend the night. dangerous and dirty place.

Ovebooked, they have no room for me and I have a conformation regarding my booking and they are not have zero interest to help, they do nothing and their was many people with the same problem. When i am at home i will check what i can do with my lawyer. Attached the conformation from my booking. Additional Hotels.com ia not available to fix the problem in this night and i search at the whole website. If the complete conformation nesessary, i can provide it.

Not a good place

Check in was easy. Parking was great, had a spot right in front of our room. No problem with our key card, went right in. Room was decent. No odor. Refrigerator had food stains on outside of door. Microwave was dirty inside. Bathroom was ok. Had mold along the shower. But hey it was only for 1 night. There were guests sitting outside and walking all around at all hours. But we mind our business so we'll. Check out was weird. Asked about getting my 100 deposit back. We were informed that housekeeping had to check our room first and she told us she didn't know when that would be. Wow. The way the room looks, I find it hard to believe that they even have regular housekeepers. But you get what you paid for. I give it 4 out of 10 stars

Full kitchen but no pots n pans. First room the toilet didn't work.

Kitchenette in everyroom. Full refrigerator.

Staff is real friendly.I love it there.It's like a big happy family.Thank you

Rented 1 room, they called me and cancelled, then gave me 2 rooms , one had no a/c, nothing was done , no money back no nothing.

Employees and management is very helpful, very respectful. I really liked it there

The property is not in safe environment and the room was old, stale smelling and had roaches

Facilities are a bit worn.

For what is was a place to sleep it was ok i would not bring my kids here there are ppl that live here as well as renting out rooms for nights and some of the ppl are sketchy and just alot of ppl walking around the rooms are small but workable they have a roach problem as well kinda infested semse like the owners dont want to out anymore money in to it and just hope they make there money out of the hotel and the ppl that are living there

I didn’t like people hanging around outside, the floor was disgustingly dirty. No shampoo or conditioner. Says coffee station but there is not! There is not 24hr service, the attendant was slower than molasses. And for $20 more I could have gone up the road to a much cleaner place!!

I had to kill 4 roaches. Didn't want to sleep there and left at 11pm

Please refund my money or I will stop payment. 5 minutes after entering my room I found 3 different live cochroaches. The elevator floor was sticky. The door didn't lock. I cancelled my room and want a complete refund!!!!

The hotel cancel my reservation without previous notice They overbooked themselves

All of the above

Upon booking my stay at the hometown studios Orlando UCF, I booked on Expedia from November 22nd through the 29th, which totaled $377.86 plus a 100.00 deposit. When I went to the front desk on November 22nd, a lady named Liza "Lisa" was very incompetent, rude, and seemed unaware she was checking me in. Liza showed me a room that was not clean yet, which was room (126), a disability room. Liza told me to wait for an hour while the room was cleaned. And she would go ahead and check me into room (126). When Lisa gave me my room key, it had the wrong room (124) on the key, so I went back to make Lisa aware that she had put the wrong room number on the key; she said, "Oh, I'm sorry," and changed the room number back to the room (126) and did something in the computer and told me I was good to go. Upon entering room (126), I saw a dead Roach on the wall. I started putting my food in the refrigerator, and roaches began coming out of the fridge from behind the refrigerator. I called Lisa to make her aware, and she said, "Well, I'll put you on the list for the exterminator on Wednesday, which would be the 27th of November." the same night, when I was sleeping, and someone tried to enter my room I had the door lock which is a safety lock. It was a man I was screaming, and he said, "Oh, I thought the room was vacant." I cried and screamed because I thought I was being robbed/ He said, "I'm the security guard. He said your room is on my vacant list. I don't know what's going on. They s

Very good service

I could never check in and they didn't refund my money, I didn't fix my fault, there was no one at reception