10 out of 10, this hotel was absolutely amazing they had thought of everything. You can fault this hotel. My balcony was amazing just perfect for me so nice to get comfy loungers on your balcony. Absolutely spotless throughout, the whole team of housekeeping are amazing and work so hard as this development is huge. Cafe, mini market, restaurant, laundry room everything you would possibly need. Thank you all for the wonderful hospitality I received

Had several stays here now & choose it as it’s in the perfect location for us. We choose the sumsuites section as it has good views over Puerto Rico but is still really handy to get to the bottom to amenities. The balconies are fabulous if like is you spend a lot of time on there, they get the sun from early on, unlike accommodation at the other bottom side of the hill. They are starting to look a little tired in places, such as the fake grass & the fridges, some of the sunbeds, but everything is kept clean & well maintained.

Great property, very central and no stairs like a lot of the hotels in this resort

Room was spotless and staff are amazing and very friendly

Ideal location

Great accommodation and very close to all amenities

Home from home x

Cleanliness was exceptional... pool area great...staff were all friendly

Excellent

One of the best hotels i have ever been to, great big swimming pool, massive verandas, the staff are amazing, happy, helpful, understanding, nothing was a bother to them, cant wait to go back to this hotel.

Lovely hotel, clean all the usual amenities plus a massive balcony close to the centre but not to close that the music keeps you up all night

Unbelievable property first time visiting, would recommend to anyone I will definitely revisiting in the future. Only 1 downside was blood on one of the unused bed sheets that never got changed even though cleaners were in every day. But the rooms were huge especially in the Royal with a large balcony that catches the sun all day long. Beautiful views looking down the valley towards the sea! 15 minutes walk to the beach. And perfect location bang across from the shopping mall and shopping centre which both have loads of food and drinks places.

Greeted by friendly reception staff, lovely and clean reception area and all outside areas were well looked after. We had a premium room on floor 1 and was lovely...maids cleaned room virtually every day... back gate was great as only short walk to shops, bars and restaurants definitely will be going again

Perfect location, close to everything. Huge balconies with sunbeds on that get lots of sun.

Good hotel, the staff were all excellent. Breakfast could have been better especially with the gluten free options. Rooms were always clean. The pools were well kept and was always easy to get sun beds.

Nice hotel built into the side of a cliff. It’s clean and well maintained, if a little dated. The rooftop pool is excellent and has lovely views, the bar is also first class and well priced. Rooms are dated, aircon wasn’t working but other than that it was comfy.

Great stay.Terraces were big plus. Stsff were vary helpful

Staff very friendly and helpful - air conditioning not up to standard, however staff provided a portable which helped a little

Hotel was excellent! Rooms were basic but clean, MASSIVE balcony with table and chairs and 2 sun loungers. Air con in bedroom, ceiling fan in living area. Great having access to 3 large pools. Would definitely return to this hotel.

We booked this on recommendation from others however we were very disappointed. The apartment is tired and looking old. We stayed on the 2nd floor. Paint was coming off the walls and the shower cubicle was mouldy. We were also told that no noise could be heard from the main Puerto Rico complex! We doubted this and were correct! It was noisy! However it's in a good location and the terrace was huge and great for sunbathing on. But the complex is huge, busy and sadly not what we were looking for. Also you have to pay for air conditioning! We won't be staying there again and there are far better properties in the Puerto Rico area for a similar price. It's definitely not as plush as the pictures show! We even tried the pool area at the Terrazamar and that was noisy too. Our other concern is that the sunbathing terrace is not very private and other people can jump over onto your terrace as the dividing wall isn't complete, which is worrying from a safety point of view. We even had a woman peering over!! You are looked on from above due to the staggered design of the apartments.