The only thing I didn’t know was some of the floors are smoking floors and people smoke there.

1. Lobby was so spectacular, check-in was fast and friendly with welcome snack 2. Room amenities were renovated and clean 3. Breakfast was very tasted with Changsha cuisine locally 4. The garden in the sky walkable very relaxing

Lots noise from other rooms when I was staying at rm 3004.

The central heating is far too warm and felt suffocating and sweating. The temperature setting was around 26-30c which is not ideal and definitely not the right setting. Sheraton should have a standard data on suitability ambient temperature for public.

Never get wrong to choose Sheraton in China because of good location, service excellent throughout all level, staff always warm and caring. Morning breakfast buffet is good with lots of varieties. I enjoyed my stay in Sheraton

Our room was large and clean. Friendly stuff. Although it is quite a long distance to the metro station. 15 min walk. Overall, we had a nice stay.

The staff is friendly and the place is clean, neat and tidy

Room is clean, bed is big n comfortable Location is good

It takes more than 15minutes to checkout even in the early morning, each of the guest takes the same long time, don't how the staff trained for doing checkout. Concierge is not friendly at all, especially asking restaurants or for an umbrella during raining day.

A more smiling kitchen staff would be helpful.

Hotel was clean and nice-excellent spa & good breakfast buffet

poor hotel facility with sheraton standard and inexperienced staff to deal with check out and bar stuff

Although this is a Sheraton in the room was a bit small and the bathroom was offset but Comfort was still there.

Location is good, but staff can be more friendly. Been to six different hotels on this trip, the staff at all other hotels are much more friendly with greetings and smiles on their faces, but staff at this hotel are disappointing: cold and avoid contacts with customers.

I feel that this hotel has the potential to be something good, but it just seems very mismanaged. The staff were rude especially when it was their technical issues due to their EFTPOS not working. On top of that particular incident, there was general rudeness and a sense that I was more of a burden to them. The room is very spacious and the beds were very comfortable to sleep on. But the general rudeness left a sour taste in my mouth.

Not much memorable experience. Just staying in the room and enjoy the hotel.

This Sheraton is one of the best hotels in this very large Chinese city. The entire experience in the hotel is 1st class. I definitely enjoyed the stay. However, the food available at the hotel restaurant is overpriced. Coffee in the hotel cost about $8 per cup...and its not as good as the typical coffee shop chains in the US. For a Chinese city, this hotel is super great. It is quite a long taxi ride from the high-speed rail station.

All of the staff are exceptionally accommodating and want you to have the best experience possible. The rooms are very spacious and clean and the hotel's location is very walkable.

Great service and very comfortable stay

Power outlet for my notebook PC adaptor was not compatible. since mine has 3 pin plugs for 110V, but hotel's outlet has 2 holes only so physically. Changsha's power systems look like same, as I saw it at a vendor's meeting room too.