The hotel looks nice as you enter, and location is beautiful with a sea front view, but overall, not well kept. Door latches and toilet holders falling off, stains on the walls, dirty carpeting. King size bed was comfortable, but the room was drabby and unpleasant. I wouldn't stay here, again.

Hotel is a lovely old grande style. We had a seaview room that was enormous with settee, table and chairs, great views over the ocean and spacious bathroom so very comfortable. Only thing missing was a small fridge which could fit easily. Good restaurant onsite. The buffet breakfast was good (a cheaper option not stated on the menu) as we don't eat cooked breakfasts. The highlight was the evening piano bar with a great female vocalist (later in the week). Staff were very good. Parking is fine via a Hotel permit but be quick we were booked while inside getting it!

Room is not clean

Great location and easy parking

I really liked the room spacious room and comfy bed.

The staff were wonderful and polite, the accommodation was clean and amazing with a beautiful view and the bathroom was amazing

Room was spacious clean and very comfortable with great sea views. Comfortable king bed and large bath. Property was charming and very elegant inside and beautifully decorated especially breakfast room. Decent meal first night and some live entertainment with piano. Staff all round really good and friendly and helpful. Would definitely return here for sure. Cheap parking for £2.50 a day through reception aswell and plenty of it around the hotel roads

Flagged as a 5* hotel, but more like a 3* as no comparison with Eastbournes other 5* the Grand. An Impressive building on the seafront, and ok but some irritating things such as a 1900's lift! with concertina double doors that were very heavy to open/close. Fortunately the staff were alert to it and frequently helped out. Its Quaint but soon became annoying. Our partial seaview balcony room was big but bland, with few power sockets and a wall bar as a wardrobe. The kettle was immediately under the TV and so when in use, the steam went all over the TV, we avoided subsequently for the serious safety issue it presents. The balcony was very narrow 1mx2m and limited by large access step. Both of us tried the £20 breakfast once and thought it expensive and poor quality, so we breakfasted out for the rest of our stay. Its very well positioned so lots of eating places nearby, plus the Pier, Bandstand and promonade walk. Free welcome wine on the first night, but not a great quality for a "5*" hotel. Altogether a good but frustrating place to stay.

Best hotel so far me and my wife have stayed in have stayed multiple times now in different rooms all have very comfortable beds great bathrooms very modern compared to all the other hotels we have stayed in along the beach front staff always helpful and professional

Fabulous location, clean room and lovely staff. Decor in the room was a bit tired, but it's hard to maintain a property of this age, I guess. Lift was a great feature, too.

Great old hotel. Gorgeous bathroom!

Room was tired, far from five star

Lovely stay, best hotel that we have found in Eastbourne

Nice hotel and lovely staff. We had a nice big room with a partial view of the sea which was nice. Loved the old style 120 year old lift and the character and mellowness of the hotel. Reception were lovely and helpful especially the young boy and blonde girl. Our biggest disappointment was Eastbourne itself, having never been before I thought there would be more going on along the front but it is dead. It's a pity because the promenade in front of the hotels is really nice.

A comfortable hotel well situated on the Grand Parade seafront close to the pier and the town centre. Very stylish building in very good condition with character and style. All staff were very professional and helpful with a good knowledge of the local area.

I was given the incorrect key to my room on the 4th floor I rang reception from my phone for them to let me in the room whilst they sorted the correct key, after over an hour or waiting for them to bring me a room key I went to ask reception to be told were sorting it, not really very good customer service. I eventually got a room key over 2 hours later. To top it a huge cobweb on the ceiling and no mirror in the bedroom only mirror available was in the bathroom which is no where near a plug socket for using with a hairdryer etc. After me mentioning at reception on check out i got a ridiculous answer of the room is probably too small for a mirror....

Smart hotel. Wonderful friendly staff.

Friendly team, lovely spacious and airy room.

I’m sorry to say this was a bitter disappointment. Please don’t be mislead by the 5 star grading. This is just about a 3 star at best. The executive room mattress must be over 20 years old the way it’s it’s dipped and given way. Had to sleep in the middle and woke up with a terrible back. Food was really terribly basic. Staff are lovely and couldn’t fault their friendliness which was the one benefit.

Great room