Close to everything

Need to update the shower. Internet was bad if none at all sometimes.

Room was a bit older. The light from the ac was bothersome. Great location.

The room felt very dated and was not particularly comfortable. The bathroom, especially the shower, was also outdated, and the shower design caused water to spread across the entire bathroom floor. Overall, the room could benefit from significant updates and renovations.

Staff was terrible especially the manager Jorge. They wanted us to pay for a room that we already paid for and if we didn’t they would call the police on us. The electricity cables didn’t work in the room and the water kept going in the Room from the rain. The elevator wouldn’t work and the workers made us carry all our luggage’s to the second and third floor. Room doors would not open and we would have to go to the front desk every night to get them to re activate our key cards. The toiled did t work and would not flush correctly. Over all it was a terrible stay and we are requesting a full refund. There were some kind staff

Cool

I've been staying at Hotel Francis on and off since 1999. For many years, I've recommended it to others because of its history, charm, and outstanding location. Unfortunately, I no longer feel I can do that. The rooms were clean, and the showers were excellent. Those things matter. But I don't believe they outweigh the rest of my experience. Our check-in was long and unnecessarily laborious. Worse, the desk agent seemed indifferent to how long the process was taking. When we were finally checked in, we weren't permitted to walk up the single flight of stairs to our rooms. Instead, we had to wait for the bellman to escort us. That included a lengthy explanation of the history of the hotel and its elevator, when all we wanted to do was get to our rooms, take a shower, and relax. To make matters worse, the elevator stopped working while we were waiting. I asked permission at the front desk to simply walk to our rooms and the staff simply looked away and ignored me. Again, the rooms themselves were generally very nice, and my group liked them. But first impressions matter, and ours was not a good one. Take a look at the furniture in the lobby. It isn't just dated—it is stained and visibly worn from decades of use. Even the TV is wrapped in plastic. If Hotel Francis hopes to live up to the reputation that kept many of us coming back for decades, it needs to invest not only in its lobby and reception area but also in the friendliness and professionalism of it's staff.

Superrrr

Clean, nice bathroom but uneven floor,little smell, torn and fade color towels , loud music during the day

The hotel was Clean and the breakfast buffet was awesome! The room was very basic and did not include an iron, blow dryer, microwave or refrigerator. The Ac worked great. It says parking available but it's actually a garage 2 blocks away but they do validate the parking pass.

Un hotel muy lindo, muy rústico, tranquilo y céntrico. Me volvería a hospedar aquí

Fantastic hotel, looks amazing, great staff and close to the World Cup fan park.

Grear

Great staff

The Location of the hotel is great and the history of it is amazing, however we will never go back. The rooms need so much attention and upgrades. We stayed 2 bedroom suite, the mattresses were so hard and both bathrooms smell like sewer and need detailed cleaning and need to change shower heads, water was going all kind of directions. It has kitchen but it’s nonfunctional, even the fridge. The suite didn’t have any amenities like iron or hair dryer, we had to leave ID in front desk to borrow them. We stayed on 3rd floor where they have a bar which is open to public, the front people told us the bar is only open til 10pm which was not true, they stayed open after midnight in one of the nights. However the hotel doesn’t own the bar so they couldn’t do anything about it.

It was a beautiful property. The staff was incredibly helpful and attentive. We even met the owner and he was a lovely person. He should us some of the ongoing renovations and taught us a little history of the hotel. He was such a sweet person.The air conditioning was a plus and the roof top bar had a magnificent view. We stayed in a two bedroom suite which was perfect for our family of five. The breakfast at the on property restaurant was amazing. My favorite was the cafe de olla, chicharrones, fresh papaya and agua de tuna. The entire family loved every moment spent there.

Hice algunas compras que dejamos en el auto el cual se entregó al hotel porque deben llevar a otro lugar al darnos cuenta varias de esas compras las sacaron del auto y al final nadie se hizo responsable de eso al reclamar solo mencionaron que el auto lo dejaban en otro lugar pésimo eso ya que uno confía en un hotel y terminan sustrayendo cosas del auto.

I had to move to a an other hotel, the photos are deceiving the place needs serious renovations and attention to cleanliness.

This hotel is absolutely stunning, considering it was built in 1610, I was impressed at how great of shape everything was. Our first rooms air conditioner started acting up on our first day, the staff were quick and efficient to provide us with a new room of the same option within the immediate vicinity, making the transition seem less. The bell boy, was remarkable, his welcome did not just assist us with our bags to our room, but provided the roll of a tour guide through the building with so many historical facts about the place. The roof top bar was incredible, great drinks and snacks, great service, and the mariachi band was incredible. The views of the cathedral and the theatre at night should not be missed. Overall, walking distance to all the main Centro attractions, I wouldn’t suggest staying anywhere else. This hotel felt like we had walked back into the history ourselves, which truly added to our time in the city.

It’s good