Breakfast was very nice but could have been hotter at 8.30am Very clean rooms, towels lovely and soft on heated rail. Parking outside was fine. Location great spot next to park and nezt to railway station.

In a phone call from someone from the hotel ( turns out they were from the Crescent hotel, owned by by same company,) I specifically asked about breakfast time as we had to be at Assembly rooms at 8 am. I was assured breakfast started at 7.30, even on a Saturday. On arrival I found this was not the case. The person on reception assured us that it would be be sorted with either the chef coming in early or us being walked round to other hotel. Saturday morning staff knew nothing about this but did take us to other hotel. The lift was an act of faith; we only used it going up, despite mobility issues , and twice had to get a member of staff to get the lift as the door did not always close properly. Meal in the bar was excellent…but was the restaurant ever open for anything other than breakfast? We also had to ask for more toilet roll; even budget hotels leave you a spare!

Staff at breakfast needed to be a lot more helpful and cleaner. Breakfast was cold and dried up bacon like leather. Overall all staff needed sorting ie learn how to wellcome visitors. Bar was not stocked and unable to purchase draughty beer. Would not advise others to stay.

The staff worked very hard in every way. The hotel itself, probably due to age, needs attention re decor and sash windows which are draughty. I felt there were building restrictions making things difficult for updating. Dinner choices were excellent.

We had a lovely stay. Our room was spacious and clean. Staff were friendly. Would stay again.

The place was clean per se but the upholstery is long stained and tired. Could do with some TLC. Great location. Exceptional staff.

It would have been helpful to have parking info prior to the stay but staff very helpful and hotel was quiet and comfortable.

The building is the oldest hotel in England so you can't expect it to be all shiny and gleaming. But it is very clean, slightly quirky and off shape and the floors were solid but uneven at times. This just added to the charm for us though as we live in a 90yr old house so it didn't surprise us. The room was very clean, the bathroom was nicely refurbished and came with nice toiletries provided. The bed was slightly firm but that's a personal preference so we can't complain about that. Checked in early as our room was ready. Alistair on reception was fantastic, funny little tales and lots of local information to help us settle in. The were no evening meals being served so we ate next door and were given a 20% discount voucher to do so which is a nice touch. We had the fish and chips in Darwins bar, huge portion and well cooked. Breakfast was excellent and comes with a nice view over the Pavilion Gardens if you get the right table. Nice hotel. Not too expensive and great for the one night we stayed

I booked the accommodation for a present for my partner with our friends. They had a room twice the size of ours which was lovely for them but quite disappointing for us. There was no socket near the mirror to plug in the hairdryer.

The positives: - good size bedroom & shower room and generally clean. - staff friendly and supportive The not so good: - entrance and reception area needs attention - buffet breakfast was only just warm.

Great to be greeted at reception. Hotel very old but quirky and fun. Breakfast great. Parking but confusing. As hotel info states on site parking but we didn’t know which side to park other than there are signs for payment yet no machines. We were told not to worry but I did see a sign saying permit only so hope all ok

Great l9cation. Breakfast very good. Staff excellent.

Room very clean, good view over the park, good breakfast, staff very friendly and obliging.

Although the hotel is a unique property, very old and quirky and in a great spot in the town which was good, it is very tired. The room we stayed in whilst clean needed complete redecoration and the furniture needs to be replaced and the same applies to the hallways and corridors.

The room we stayed in needed some Tlc The carpet was dirty and the ceiling was a real mess. It had cracked plaster on it and looked very unsightly. The room its self looked worn.

Fabulous location, good breakfast but needs more staff working. Some of the hotel needs repairs, but overall charming, with great snippets of history dotted around. Very noisy due to it's age, so recommend ear plugs! Parking directly outside, pay hotel, not the meter.

We should have had breakfast but skipped it due to an uncomfortable night, it was nothing to due with amenities. Car parking right outside the hotel, reasonable price.

good breakfast, comfy bed

our 5th stay here . best room . great view. spotless. comfortable bed. a couple of seats in the room were nice. good tea tray . biscuits and hot chocolate was a really nice touch. very friendly staff. great breakfast

Everything went fantastic no problems close tto everthing we wanted we will be booking again soon