The hotel is good and staff friendly but sadly the posh suit i booked was in the basement with little light and the air was heavy and damp. The toilet was tiny and I couldn't fit in it. The room was insecure and had a glass door to outside. I booked a room in another hotel as there was no away I could stay in this room even though I paid 460 pounds for two nights and had to abandon it

Good, clean and convenient hotel. Good for getting around and friendly and helpful staff. Doesn't have a lot of facilities but not a surprise as its a charming and small hotel. We were there just the one night and can't complain...it was a good experience. Just felt the parking was costly at £20 per night, which is probably double I would realistically expect to pay, if anything given its part of the hotel property.

Room clean and well maintained, staff very helpful and breakfast very good. Good location and very good price.

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Positives. Easy walk into York. Nicely decorated rooms. Helpful staff. Good breakfasts. Negatives. Steep stairs - no lift. Overwhelming hot bedrooms (during this heatwave) with little ventilation to the point of us almost quitting during the night. Traffic noise in front bedrooms. No staff on site after 6pm.

Absolutely gorgeous hotel . The room we had was amazing plenty of space and a sofa to relax on . Next time im in york ill be booking again

Lovely staff, great breakfast and very comfortable room.

Lovely property, very friendly and helpful staff, and a nice breakfast … but the bedrooms were SO HOT they were unbearable. Both of our rooms were at the front of the building with the widows in full sun all day while the bay windows barely opened so there was no air at all. The receptionist could only offer a poor fan that actually pumped out warm air. If we hadn’t had family also staying we would 100% have bailed. The owner needs to sort out some air con because the world isn’t going to get any cooler!

Great place, location perfect and the staff were so lovely and accommodating. The breakfast was one of the best I have had in a hotel. They really go out the way to make your stay the best . The only negative is the rooms were so hot , so either air conditioning or a fan would have been so much better.

This is a comfortable hotel, outside the city center (and the crowds and noise). A short walk (20 minutes) brings you to the heart of York. Conveniently close to the train station. Quiet, comfortable bed, delicious breakfast and helpful staff. It was during a heat wave and they found two small fans for us which were lifesavers. Tea and cold water always available.

room was spotless staff chatty & helpfull

Staff were extremely welcoming. We loved our stay.

Lovely accommodation and great to have parking available

The staff were very helpful upon arrival, explained everything that we needed to knkw clearly. The rooms were immaculate and perfect for a short stay in york

Great location, great staff, breakfast was spot on and we will come back again as this was our 2nd stay. Highly recommend ⭐️⭐️⭐️⭐️⭐️

Such an amazing stay. Check in was easy and super friendly. Great communication and WiFi was great. Loved our room and the fresh milk For my coffee in my room was a bonus. Didn’t have breakfast but looked amazing and did not need to use car park but there looked like plenty of spaces which is rare in York. Loved this place and will definitely come back

As a middle aged solo traveller attending a conference at this hotel. My bedroom was on the first floor amongst the rooms occupied by teenage travellers who wanted to party until 2am. The corridors on this floor were painted black with zany pictures. The shower was a hand held and not fixed to the wall, clean but not ideal. I was awoken at 7am by the cleaning staff, talking loudly and banging doors. I think it was a poor decision by the the hotel to put me in this room, the hotel has 1400 rooms and should segregate teenagers from clients who want a decent night's sleep. I will not be returning.

Such a beautiful place to stay, quiet and comfy! The room was perfect and it had everything we needed for a fantastic night!

Really nice place out of the way but close enough to all amenities. Lovely breakfast.

Well taken care of bedrooms. The bath is great.