My daughter and I stayed for two nights, while visiting my son. The hotel from the staff to amenities to location were spot on. The positives:The staff, from reception to housekeeping, were lovely, friendly but not pushy. The amenities: pool was gorgeous, not too warm but not cold either, I’d recommend going early so you can fantasise that’s it’s your own. The rooms were spotless clean, towels big enough to cover a curvy person and so fluffy. Bonus for the biscuits. Breakfast was buffet style, we found the last day that you can also order porridge or eggs if you’re not a fan of fried eggs. Location is a stones throw from the train station, the river and a short walk to shops, pubs and cafes and the cathedral and has two Tesco express’ on the doorstep. The outside is a bit tatty with litter but don’t lay that put you off. The local stand to move on and the hotel was really quiet from any traffic noise once inside, although I find Worcester is quiet anyway. The negatives: The hairdryer in the leisure part didn’t work, if you’re an unkempt soul(me) it was fine, if you are not I’d suggest taking your own, I’m also sure they can be found at reception, I just didn’t want to drip everywhere. The beds were so comfortable, you might just be tempted to stay there and not see anything you came to see or do!

Clean and comfortable with helpful staff. Good location in centre of city

Another comtortable stay

Hotel was spotless, Room and facilities were excellent, comfy bed and really powerful shower. Receptionist was really friendly and welcoming.

Stepping back in time, tired, mucky, awful hotel.

The staff were super polite and helpful. The room was spotless and great tempetature

Nice big bathroom, comfortable bed

Check in was not the friendliest...The hotel is very dated with the mirror, soap and shower gel dispensers very high on the wall so not convenient for shorter people. Parking £10 extra which meant not the greatest room rate. Car park not well sign posted so expect a trip around the block. Best thing is location as very central.

No

Very helpful staff, pleasant stay

Lovely room, great location, staff were friendly and helpful

Breakfast was very enjoyable, quality ingredients.

The room was perfect; parking was great after I found the entrance (not clearly marked). On booking in, the receptionist was particularly welcoming. However on signing out, the different receptionist was extremely nice and helpful. Breakfast was exceptional!

Overall I was not impressed with the hotel and the facilities. They do not have a restaurant service for guests on the weekends - I have never stayed in a hotel which does not cater for guests before. The room was spacious, but not very warm and I could not get the radiator to work. The "rainforest" shower in the bathroom did not work, meaning I had to use the hand-held shower. (Room 311) I consider the hotel to be overpriced.

Each time have stayed the hotel is both noticeably very clean and staff very helpful

Hotel was OK. Room was quite nice, but bathroom was a little tired. Breakfast wasn’t great, cold coffee and tea and limited selection. Unpleasant music playing constantly in all public areas. Central location was convemient.

Absolutely disgusting hotel. Poor staff who are rude and have no idea how to handle a fire alarm. Rooms are dirty and food is terrible. Do not stay here

Staff very corti

Quick check in. We oaid fir oarkung as theres a machine as you walk in and pre stay email said oarking was payable. So we paid. But reception advised free parking was an expedbooking perk. No refund as a diffrrent company. Lovely room , big and comfy bed for a double, good hot shower and amenties good. Great location.

Lovely hotel. Very convenient for exploring Worcester. Great staff. Michelle was very accommodating. Room was in back of hotel which was quieter until 6.45am on Sunday morning when scaffolders were dismantling scaffolding!!! Spa was good but small. Would have been good to have adjoining door from hotel open instead of walking outside. Lovely clean room. Good breakfast. Would certainly recommend.