Breakfast hot food cold. Desk clerk didn’t tell taxi where we were going so I had to use translator. No WiFi in rooms, lobby or restaurant. They looked shocked I didn’t report WiFi outage, not my job. Four star hotels are on that stuff. Wouldn’t stay again, needed WiFi.

The reception staff person was unwelcoming and rude, as were the restaurant staff. While the hotel Is clean, and well appointed the staff made our stay uncomfortable. We realize Americans are not welcome in many places right now, so we went out of our way to be polite and did not deserve the treatment we received as paying guests of the hotel. The friendliest person we dealt with by far was the gentleman who checked us out, which was a shame as he could have changed the entire tone of our stay.

The room was very well appointed and the comfort of bed was the best. Downside no WiFi in room, hot food for breakfast cold, I asked for cab to bus station. All he did was order cab, didn’t tell cabbie where to go. Only cabbie in Spain that didn’t understand word bus and I had to use translator. Was easy walk from train station, super quiet. Just don’t eat breakfast, ask for cab or expect WiFi!

Staff were friendly. Hotel was ok.

The location was great for exploring the city

Limited but sufficient choice for breakfast, bar is only open from 7 19 till 22 again with limited choice, restaurant not open in the evening, but plenty of choice within 20 mins walk, particularly A LA BRASA near the military museum. Parking recommended as local streets are very congested with parked cars.

Breakfast menu was excellent The staff at the buffet was great Most of the staff were excellent except one But not to the point of complaint The bar was also a good place to go and friendly staff

Yes.

Staff was excellent but the building is dated; and parking situation is complicated

Very tidy and quick service

Room was very nice and clean breakfast was excellent

Lovely hotel, great staff!

Front desk staff members were very helpful.

Location was a little far from the key action points, but was very easy to get cabs.

Car parking poor - expensive Communication between car park attendant and reception Felt not enough time spent by receptionist on queries - felt rushed Liked rooms - size Breakfast ok

A nice hotel with friendly staff. On main road, easy walk to water and sites. Good mid level room

Great place! Very clean and comfortable. AC worked perfectly. 10 min walk from Cartagena center.

Very nice hotel within walking distance of attractions, museums, historical area etc plus good selection of restaurants, cafes and small shops close by. Helpful and friendly staff team and a small but nice bar in the lobby area. Perfect for our city sightseeing weekend 🙌

The hotel was very clean but a little dated. The staff was excellent. I wish we had stayed a little closer to the downtown shops on Calle Mayor, but it was still walkable. Overall, a very nice stay.

Excellent service, clean, quite. Restaurant Tasca Tio Andres was very close and the food was great. Armando and Maria, USA 3/2025