Julia
Business
4.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
A fantastic site and property. Huge potential but sadly totally let down by management an staff.
Nobody every answers the phone. When you speak to staff on site their phone apparently never stopps ringing. Strangely I must have picked the only 20minute slots when their phone was ever quiet.
There was a query about my room and they tried to fob me off with "no more rooms as in the last hour lots of individuals came to book in"... well, I had only booked an hour ago and there were lots of rooms available. I really could not see the site buzzing either 8but maybe everyone was asleep??)
In the restaurant I had to argue to be allwed to sit on the terrace as "tables had been laid for hotel guest inside" (They could not have known i am even there when they did that!).
Long faces when I insisted to sit outside where lots of other people sat.
Staff did not even understand "Pfeffer und Salz" in German and asked me to speak English ( I am glad I can...). Mentioning this to the head waitress (the one who told me I could not sit outside) at paying I was replied to "I don't understand your problem. It is not so difficult to ask for Pfeffer und Salz in English. You [me!] could be more polite to the staff and just say it in English...." I spare you the rest of the conversation!
With all due respect, I was in a German Hotel, German Restaurant in Germany and I do think that i should be allowed to speak German there....
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