Nice place. The owners are great. Super nice. Super helpful. The surly young staff are unprofessional and need an attitude adjustment. Overall though, very good.

Service was above and beyond. They helped me with all my many needs and were incredibly helpful. Very kind and friendly staff. Very welcoming.

Great bidet

Such a great, cozy country feel while getting in snow time. The staff were great and made the experience more enjoyable!

We got in on train late and they came and got us right away. Very happy about that!

Enjoyed a nice long stay at Freedom Inn, the staff helped ensure I had a restful stay, and provided transportation to Hanazono for access to the slopes. For a small service fee the staff will pick up a take-out dinner for you if you would prefer to eat dinner at the hotel after a long day on the mountain.

This was our third stay at Freedom Inn. We love the location within walking distance to the ski field but away from touristy Hirafu. They have a great pick up drop off shuttle service which can take you to dinner in either Hirafu or Kutchan. Try Kutchan for a more authentic japanese experience. You can even stop by an onsen on the way! There also is a free shuttle to/from the ski lifts. The rooms are very spaceous and there is an onsen/ouffro on site too. The photos don't really do this place justice. Time for some new photos Cliff! What really makes this place shine though, is the incredible team that makes everything run like clockwork. Jo's team are all so efficient, friendly and knowledgable! Always around for a chat, to help with restaurant and shuttle bookings and they give great tips for snow and dining. We'll be back again!

This hotel has the feel of a nice bed and breakfast. They have limited transportation but free parking. The staff are really nice and try to help accommodate you in every way. Its a decent price while not paying resort ski in/out prices.

Freedom Inn provides free shuttle service for their guests, which is important to us, who not only don't know the way around but also have not driven on snowy roads before.

Incredible service. The staff were always helpful and considerate. They go above and beyond for their guests.

We really appreciate the excellent service from Jai /Wife and his team (Joe, Ken etc). Location wise, it is walking distant to Hanazono. The hotel nestle in a lovely residential area where you can enjoy peace and tranquility especially during winter. They provide daily free shuttle service to Onsen at a hotel nearby (onsen entrance fee is only 350yen after 50% discount) and to many Kutchan's restaurants and super market. I am very grateful to Joe who personally sent our stored luggages to Grand Hirafu Welcome center without us coming to collect it.

Overall its a good hotel. Cozy and worth the value.

Property were old, breakfast were included but it was not something to be excited about; paid for more than 26,000yen per night.

Excellent service by the hotel, with regular free shuttles to Hanazono 308 and nearby towns for dinner. Very friendly and are always willing to help out with anything. From finding a sports shop, to food places, to onsens.

Highly recommend this hotel to anyone who wishes to ski/ snowboard in Niseko. The email response prior to my arrival was super quick. Their arrangement in terms of transportation and anything to do around the area was also amazing. They do free pick up service pretty much wherever, and whenever you want to go around the area. I am most surprised by the extra service they offer such as settling gear rental and lesson arrangements, which really simplifies our trip planning. They also have exclusive offer for Grand Hirafu and Hanazono lift pass, which helped me saved up a bit. The hotel rooms themselves are good. They have everything essential. Not luxurious, but enough to make a very comfortable stay. The hotel rooms are clean and tidy. The staff are incredibly helpful. They are great in giving recommendations and organizing things during our stay. I would like to thank all your staff, especially Tommy, for making our stay a very enjoyable and comfortable experience.

Excellent Service Staffs, very helpful and friendly

Hotel is beautiful, warm and cosy. Owner and staff were helpful with suggestions and ensuring we are comfortable. Surrounding area make us feel like we are living in a private property.! Great getaway from crowds and we were able to enjoy the beauty of winter and powder snow at Niseko Freedom Inn. Recommended for families..

We thoroughly enjoyed our stay, Justin was a very helpful host giving us tips about Japanese culture, and great recommendations on where to eat and extra sights to see. Thank you!

Unfortunately only had one night here prior to transit to another hotel that was closer to Grand Hirafu ski fields. In hindsight I would have stayed longer, however I wanted to be closer to the ski fields at the time. The reality is that they put on a very frequent, personalized mini bus to take you wherever you want to go, so the distance to the ski fields/ town wasn't a problem and is more than made up for by the larger room and great service that was missing in town.

Awesome stay with good service, complemenary van so logistics was easy, quieter environment than Hirafu. Really easy access to Hanazono ski field.