Erin
with Partner
6.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
I view this as a base level 4 star, not a 5 star hotel as advertised. There a pieces that are up to that level (beach bar, welcome greeting) but others fall flat of expectations. It's certainly geared more towards families than couples and I would not endorse this if you don't have or want to hear children at all times. To eat anywhere on the property for dinner requires a reservation that cannot be made until you check in and then none are available once you do and you're left in a scramble. Areas of improvement: The layout of the bathroom was odd where the toilet was in the shower so you couldn't actually use the non-rainshower option or it would cover the toilet. It's also difficult to get in touch with staff unless you go to reception which is quite far for some accommodations or stay in your room. The TVs don't have any streaming apps or screen mirror capabilities. The headboard had a deep stain that was unpleasant.
As always, do your research and check if other options nearby could be a better value for you.
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