The room and bathroom were both clean. The room was small but comfortable and certainly excellent value for the money. The breakfast was good. An excellent location, right on the edge of the centre. Overall a very good hotel

Nice breakfast. With a good mixture of stuff including a nice fruit salad and good coffee.

Small but very good clean and cozy just what we needed breakfast ok walking distance from the church public parking across the street

Perfect location close to all important spots, great place great people.

Hotel is in a central location with shops and bars nearby. Hotel was clean and staff were very helpful. The only negative was that the room is quite small but this is common in city centre hotels.

The Mapoula is very comfortable and clean. My daughters and I shared a triple room and there was enough room for us all to move about easily. The toilet/showerroom was spacious and very well kept with plenty of fresh towels. We had little interaction with staff, only check in & out. Both were polite and well informed. An excellent base in the centre of the city.

A small but perfectly acceptable, clean room at a wonderful price in a great location. My only complaint was the room smelled of very strong floral perfume that gave me a headache. Had to sleep with the windows open.

Staff was friendly Food was good Bathroom needed more cleaning

Great staff and good value for breakfast, elegant rooms.

The staff were very friendly and helpful. Great breakfast buffet, clean rooms, and close to everything and in a very quiet section of Santiago’s city center.

A beautiful, unique, boutique hotel on the edge of the action, walkable within minutes to bars, restaurants and of course the cathedral. Quiet and restful. Very friendly staff, cozy and tastefully decorated rooms, yummy breakfast. I would definitely stay there again.

I will stay here the next time I'm in Santiago 100% for sure! The staff is very helpful in accommodating, The Breakfast were phenomenal, in the rooms were very clean and modern! I love the fact that I had my own air conditioner that I could control while I was in my room. They have the best laundry service I have come across in a hotel in a long time. And finally the location, this place is located just a few blocks away from the cathedral a couple blocks away from where a lot of the tour companies pick up, and right in the heart of a lot of good restaurants.

We are a family of 5 and stayed in the family suite. The rooms were excellent, perfect size, had A/C, and each had their own bathroom. The breakfast was robust- many options including eggs, cheeses, meats, baked goods, fruit, juices, and fresh coffee. The location is perfect!! Close to everything or a 9-min walk to the train station to explore. Totally recommend this place!

The room was well designed and had everything I needed for a very comfortable stay

I had a corner room that was perfect. I had to take the elevator due to using crutches but the hotel was pretty, clean and very comfortable. Would defina stay here again.

Highly recommended ,staff were so welcoming and friendly. Beautiful decor and details to make you feel at home Coffee in reception through out day

Room was stinky.

The property is very well located, easy to walk everywhere and with shops and restaurants at the doorstep. Clean, comfortable and a very good price, my room was next to the entrance door, I could hear people coming in, but very few and not late at night. No breakfast available and not 24 hours receptionist, but it wasn’t a problem at all.

Excelent!

Great location in the old town area. Very comfortable bed and had a good sleep.