Todo perfecto

Great location. It was clean and spacious for a reasonable price.

For a suite, the room was average and did not meet expectations. The reception staff on both days were not very welcoming and seemed uninterested in assisting guests. Overall, the customer service felt indifferent and could have been much more hospitable

The hotel charged more what what was reserved on the app

Very good

It’s a very nice place to stay. The whereabouts are awesome. Everywhere is walkable within 5 minutes.

Súper limpio y el personal amable

Great location gor thw área. Safe and plenty of options near by.

Great service!

The rooms were spacious and well-maintained, and the location was excellent. Many attractions and amenities were within walking distance, and the neighborhood felt safe and comfortable.

Habitacion y cama muy comoda, personal siempre antento.

The location it’s perfect

Staff are friendly, housekeeping was poor. Concierge and front desk excellent. The hotel must be built over the metro. The building sways, creeks and groans like an earthquake every day.

The building shakes. Like an earthquake. Every day its shakes. I wonder if the Metro runs under.

Friendly and helpful staffs. But the hotel is aged with lots of amenities outdated. The suite room is not well equipped and would not recommend for future guests.

Excellent service super clean staff very nice and profesional im happy with everything next time i back to cdmx is they still with good price 100% i take it Housekeeper so nice

Overall I would have given more stars but they “upgraded” me to a suite for being a vip hotels.com customer without telling me they were renovating much of the rest of the floor all week. So, I had a very strong paint and vinyl smell coming into my room some of the days that made me feel nauseous. I asked the front desk staff about it and rather than trying to understand they simply offered excuses. Sometimes as a customer all we need is to know they will try to help out in some way but I felt like I wasn’t taken seriously.

Good staff

Great staff. Very professional and polite. Attentive when I had a question and efficient.

Hotel and suites so assume maybe some rooms, have microwave and refrigerator, but ours definitely did not. Not only did it not have coffee maker in room, there was no coffee available in the lobby and could only get coffee from hotel restaurant if it was open at extravagant price. Bathroom was small and had to close door to bathroom in order to open door to shower. This could be easily fixed with sliding door to get into bathroom itself. Location of hotel was very convenient and hotel staff was great. They went out of their way to warn us of the cost of the restaurant for breakfast. We would probably stay here again but there were significant deficiencies, especially the coffee situation