The hotel is exceptionally beautiful, and the staff is highly commendable. We thoroughly enjoyed having Luca as our concierge. He demonstrated remarkable helpfulness, patience, and attentiveness. It is worth mentioning that we provided gratuity to our staff throughout our stay. Borga added a gratuity to our bill, which we were able to decline, but it was still included.

Spectacular property Everything first class and very chill

One of the best resorts we have ever stayed at! Service was also excellent. Pictures do not do this place justice. The property is stunning! We will definitely be returning!

Amazing property worth going to Italy just to stay here and never leave

Everything about this property is exceptional! They have thought of everything. Food and staff all excellent. We will surely return!

Amazing for families with kids!

This Hotel is both outstanding in some respects and has negatives in other respects. We had one of the villas. We were not told that our villa was up the stairs. We were there in June with 90 degrees temperature, and had to walk several minutes outside and then climb the stairs in the heat. Its location is also away from practically everything and there are no simple transportation to get around. Don’t be fooled by the Uber App. It works but there are no Uber drivers to accept your request. Their Beach Club and sanding beaches are nice. Then again you have to wait for the shuttle for up to 20 minutes for the ride to the Beach Club.

Beautiful property but the staff isn’t helpful at all. We had to follow up with our concierge for every request and sometimes she wouldn’t even get back to us. Then they added a service charge at the end after we paid service charges and tipped along the way. Overall very disappointing stay.

Property is pretty amazing, but the overall service is sub par for the price. We had a villa which was very nice, but the service was nowhere near the level it should be. For example, we stayed at the Belmond Ravello and the service was incredible and the rooms were half the cost. Overall a nice experience, but nowhere near what it should be.

A luxury experience throughout. Excellent service.

Beautiful property. Can't wait to go back

A wonderfully immersive experience! Whether you want to enjoy the beautiful pools & spa or trek further afield to visit the sweet nearby towns and trullis, the Borgo is the perfect place to be situated. From the beginning we were well taken care of by Giovanni the concierge, Ciro our on-site ‘mentor’, and the lovely La Frasca breakfast waitress from Locorotondo who provided dinner recommendations in our village. Can’t wait to go back!

Precioso hotel! Te sientes en un pueblo antiguo pero con yodas las comodidades y servicios de un hotel de lujo!!

This is a most spectacular property. They have thought of everything. Every amenity. Most incredible is the staff. Every attention to detail, getting to know each guest personally, promptly responding to every need. The food was outstanding. The cocktails and bars creative and delicious. This is one of the best resort properties in the world.

One of the best hotels I've stayed at for customer service. Nothing was a problem, and the staff often went above and beyond. Rosa and her team looked after my pregnant partner at breakfast every single day, as if we were family! The facilities, location, staff and accommodation are all five-star. We'll be back!

Staff didn’t give an orientation of the hotel. We’re lost, property big

Si

Amazing hotel. Wonderful service.

We stayed at a lot of nice hotels on our travels through Italy and Malta, but Borgo was a real stand out. The surroundings and facility is next level. It is a real experience from arrival and all the way through your stay. Everyone went above and beyond. I regret not pre-booking spa time, as it was booked up when we arrived. I really liked the interaction with a personal concierge over Whatsapp. I was able to ask questions and she helped with some local advice for travels to Lecce and booked us an amazing restaurant in Fassano. This property is a gem in Puglia.

Amazing hotel at decent price when off season. Free pilates, yoga, kids club and extremely friendly and helpful staff. Breakfast was phenomenal. I have travelled many places but this is pure luxury at affordable price in a wonderful location. We will definitely come back.