Stayed here for the 2nd time. Reception and checking was t great. The check in lady was not very welcoming, mumbled through most of the checkin. Had a few issues where we had to change rooms twice. Staff were a little more helpful and granted comp breakfast for 1 of the 3 mornings. Room was clean upon checkin. However turnover didn’t happen on a daily basis. This would be appreciated. All in all the stay was ok. I’d go again next year.

Just a fantastic hotel

The room itself was nice, but if you want something more friendly I suggest looking at a smaller hotel, I didn’t find the hotel staff particularly welcoming.

Good stay; large family room, basic amenities though and a little tired (family room)

Everything was good

❤️❤️ bliss

Very good, clean and comfortable. Great location and lots of dining options and shopping areas. However, the room I was given was very far from the reception area and the walk was about 15minutes to my room.

Great hotel. Nice stay. Good breakfast.

Great service. Upgraded on arrival and given a warm cookie! Very clean rooms and comfy beds. Will be back!

Breakfast was lovely. Plenty of everything we wanted. Bit picky but staff at breakfast were very unprofessional. Greeter spoke to me without looking up from his screen. Pleasant enough though. Asked for a spoon and staff looked at each other before vaguely pointing to cutlery tray. Said nothing. just makes the difference between a good hotel and an adequate one. Poor training? Poor management? Overall stay was good.

Room wasn’t clean lack of anything in room couldn’t turn ac off on all night on top peoplewobdering around pound 3 am like party was going on 3rd floor breakfast was good .

Always a good experience!!! A entire city inside there

A

Room clean, brilliant view ,plenty of places to shop and eat but staff were extremley rude

Great room really comfortable, bathroom clean, and breakfast with a view over the pitch. Really nice stay, will be back.

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Room was very clean, tidy with enough space to also use the desk. Very good location. Breakfast was much better than expected. Would definitely stay again for business needs.

We will definitely use this hotel again in future. The premise was clean, well cared for with excellent staff on duty. They were professional and dedicated to their duties! Well done you all! Our stay was amazing! Thanks to the wonderful people working at this hotel!!

Good breakfast. Effective AC. We had a couple of problems, there was no mini fridge in our room and the hairdryer wasn't working. The staff were onto the problems immediately, wheeled a fridge in and connected it up for us, brought a brand new hairdryer within 10 minutes. It turned out the old hairdryer wasn't broken at all, I was using it wrongly! The staff member was very kind and showed me how to do it. Amenities in the room were rather basic - kettle, iron, hairdryer - a small microwave oven and a pod coffee machine would have been nice. At breakfast all staff very welcoming and friendly. We had a lovely stay.

The space in the room is nice and big, the bath tub shower isn't very good as you will soak the bathroom floor. The other issue is you have to pay a lot to stay at the hotel and you have no alternative but to pay the fee daily.