Unfortunately someone entered our room while we were getting changed as they were given a key card thinking it was there room. This was a huge staff error and as soon it happened I went downstairs to talk to the staff who really didn’t understand the seriousness of the situation. We were two travelling females, getting changed & one of us pregnant. The staff said “don’t worry Girona is one of safest cities”. This wasn’t about Girona being safe but a staff mistake that wasn’t being taken serious. What if we weren’t in the room it had our money & our passports in.
Although after submitting a hotel internal feedback email they offered us a free drink & then later free breakfast, this didn’t fill us with confidence the hotel had taken this seriously & as vegans we didn’t want those things.
The hotel is very nice, clean & tidy but the lack of safety for guests did make us feel uncomfortable
& not sleeping that great!