Overall Ratings & Reviews Four Points by Sheraton Jaipur, City Square

We are very pleased with the staff at the hotel. The staff at the hotel are very polite and professional. There are a few things we dislike about the hotel, such as its location or the manner in which the rooms are kept. As far as Marriott high quality standards are concerned, this hotel is not meeting them. Although the restaurant at hotel is quite affordable, there is a good variety of food on offer, and there is a buffet on offer, as well as a friendly and helpful staff.

Hotel has some good food options and staff in dinning are amazing and definitely way better than the front desk. Hotel room was terrible and bathroom was awfully dirty. Hotel doesn’t give you 5 star vibes at all. Will never be staying there again. Will also think twice before booking with Four Points anywhere else around the world.

Excellent front desk experience.

Good customer service

Tha bath room are very old and not P Good look

Great service provided by the entire team. Hotel is in ideal location, very clean, hotel, rooms comfortable and very clean. Many thanks to Vishal from the reception team who welcomed me to the hotel and always checked that all was ok with me and ensured safe departure from the hotel. Thanks to Vishal for his hospitality and professionalism that he demonstrated in his work. Thanks to Dalveer, and Ranveer and rest of the housekeeping team for ensuring my room was comfortable, clean and all required amenities were in the room. Thanks to the restaurant team in ensuring meals were delicious at meal times and ensuring all were comfortable.

Location in the center of city Traffic and crowd

Don’t stay here. The hotel had many reviews of 1 out of 5. That is accurate. It’s an old hotel that needs a major renovation. I only review hotels that should be avoided. Take my word for it, this is a ONE star

The rooms are falling apart. It’s misleading when booking. The rooms were terrible.

This is falsely advertised as a 5 star hotel. It is an older property that hasn’t been maintained and should be adjusted to a two star hotel. Pigeons were swimming in the pool. The room was dirty. The bed was old. The carpet in the hallway was passed its expiry date. I decided not to stay because the hotel was horrible. If you want a five star hotel, then try the Marriott.

Old property. Needs renovation

People either in reception or in cleaning are very kind and helpful.

I was here for 8 days. The swimming pool was horrible and dirty. Kitchen staff and housekeeping staff were very helpful and accommodating. Need to update the hotel facilities if they really want to claim their status as a 5 star hotel. Overall 3/5 experience

Terrible

The people were top notch. Owners need to spend money and update the flooring and lighting. Also need to clean up the outside.

Overall it was ok. Had to wait for an hour to get lunch when we were the only party in the restaurant. The hotel otherwise is a typical 3 star property

I have stayed at many Sheraton properties around the world. This one probably ranks at the bottom of my list. The property is extremely old. Requires renovation and maintenance. It is not worthy of a four star rating. I had many issues during my stay. The first room we were given had a cockroach. No hot water in the shower (barely luke warm). I stayed there during the winter, so not having hot water was an issue. The food service at the restaurant is extremely slow. Overall very subpar experience for the price. Not at all worth it.

Food was good, but the hotel condition is not as showcased in the pictures. Very poorly maintained. Also airport pick up is a scam, they say 800Rs but end up charging you more than 1000Rs when the actual Uber rate is around 130Rs. Wouldn’t recommend the hotel for the price.

The water didn't get that hot in the shower

Worst customer service ever. Initially when we came in staff refused to help assist with luggage. Then we were allocated a room where the air conditioning wasn't working. Then on the day of check-out at 9AM they call and ask when are you leaving the room. We asked the hotel can you please assist with a taxi as our driver cancelled totally ignored. Also they have a swimming pool, perhaps there's more piegons and their poop than human beings. I wonder how they're even a 5 star hotel. I highly recommend you don't stay at this hotel.