Armida
4.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
I had a terrible experience checking in for the night shift with a woman named Sara. She gave me a room that required climbing many stairs. I told her I needed one with an elevator because of my leg problems. First, she said they didn't have one, and then, annoyed, she gave me one on the third floor. Exiting the elevator, I had to walk down a very long hallway, and at the very end, turning left, was my room. I'm 67 years old and have knee problems, and every day I was there (4), she made me go back to reception to activate my room key card. It seems she didn't like me from the start, simply because I refused to go to a room where I couldn't climb stairs.
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