EN | KRW

Support

Overall Ratings & Reviews Keypad Hotel 24 Hang Ga

Explore Keypad Hotel 24 Hang Ga

Traveloka (196)

8.8

Very Good

From 196 reviews

Provided by travelers on

Cleanliness

8.9

Room Comfort

8.7

Meal

8.3

Location

8.9

Service and Facilites

8.7

People often mention about Keypad Hotel 24 Hang Ga

All

Distance to City Center (1)

Surroundings (1)

Accessibility (1)

Wifi (1)

Room Space (1)

Soundproof (1)

Bedroom (1)

Sort by

Most Recent

Format

With Text

Preferences

All Ratings, Current App Language, See all reviews

Traveler Reviews Keypad Hotel 24 Hang Ga

Number of reviews per page

Customer reviews

M***i

Leisure

8.5

/10

Reviewed 12 week(s) ago

The reception lady and the bellboy who welcomed us were quite friendly, but the rest of the staff were just so-so. The hotel has a very good location in the middle of the Old Quarter. The room size was decent and clean. It's an okay place to stay if you plan to go shopping all day. Thank you Keypad Hotel.

1 people find it helpful

L***E

6.3

/10

Reviewed 19 week(s) ago

I rented 2 Sup rooms here, the quality of the rooms is completely different. 1 room on the 4th floor is quite ok, the room on the 5th floor is very bad, the room is narrow, the toilet door cannot be locked, the main room door is very difficult to open, the closet is dirty. When checking in, my family had a lot of luggage, my brother opened the hotel door and asked the receptionist to help push the luggage, but the male receptionist at that time was still sitting in one place, called twice but still did not come out. The next day when checking out, the female receptionist was quite cute. The motorbike rental service at the hotel is quite expensive. My family was quite disappointed here.

See original

1 people find it helpful

Satwika n. a.

Leisure

10.0

/10

Reviewed 36 week(s) ago

The hotel is strategically located and clean. The staff is friendly and pleasant during the stay at the keypad hotel.

See original

2 people find it helpful

L***E

10.0

/10

Reviewed 53 week(s) ago

The uncles and staff here are very enthusiastic and cheerful, especially the receptionist Anh. Rooms are clean. The hotel is convenient for traveling around the old town. If I have the opportunity to return to Hanoi, I will still choose to stay here

See original

2 people find it helpful

T***o

10.0

/10

Reviewed 61 week(s) ago

Good room good service i love it this hotel.

See original

1 people find it helpful

Thảo N.

9.7

/10

Reviewed 72 week(s) ago

phòng sạch sẽ, các chị lễ tân và các chú staff siu đáng iu nhiệt tình luôn ạ😍

1 people find it helpful

Tram P. V.

8.3

/10

Reviewed 83 week(s) ago

Service and room are okay. The minus point is that on the day of check out, while it was not yet time to check out (about 5-6 am), the hotel's male staff arbitrarily knocked on the door and used the spare key to open the door himself. Luckily, I had the latch on the side. inside, but I'm a woman and when a male employee enters the room without consent, it's very unsafe. Hope the hotel reconsiders this issue.

See original

12 people find it helpful

Phan T. T. L.

5.6

/10

Reviewed 84 week(s) ago

Unprofessional staff, bad attitude, dissatisfied. There was a problem with the customer's bedding and the staff knew it, but the customer said it until the second day that there was a problem before telling them :))

See original

5 people find it helpful

Accommodation's Reply

22 Nov 2023

Keypad thank you for trusting and supporting the hotel. First of all, Keypad apologizes to you for your bad experience at the hotel. However, Keypad still wants to correct the above information - Having stained sheets or blankets is undesirable and the hotel wanted to notify you, but you returned late (after 11pm), so Keypad could not notify you right away at the time of the incident. - When Keypad reported the problem on the second day of her stay, Ms. Linh refused to accept it because her clothes were dirty on the sheets. It wasn't until the second set of sheets was dirty that she accepted them. Keypad is sure to always want to bring customers the best experience and the Keypad brand is reputable, so we will not lie or intentionally cause incidents that cause damage to customers. Any customer always wants new and clean services and equipment. At the same time, you will also be responsible for preserving the hotel's assets, so Keypad hopes that Ms. Linh will understand and sympathize with you. I also hope you understand that Keypad staff always work responsibly and conscientiously. However, there may be unnecessary misunderstandings in communication. Keypad once again hopes for your understanding. Best regards

See original

Lana V.

8.8

/10

Reviewed 85 week(s) ago

Super central location, reasonable price, near locations such as night market, Hoan Kiem lake, Ta Hien, etc. Receptionist and security staff are enthusiastic, friendly and thoughtful. Although the room is not big, it is clean - sleep well. The only thing I like is that the toilet in my room drains slowly on the floor. After washing my face/bathing, the water is all over the floor. After going out for half an afternoon, the floor is still wet, it looks dirty. The solution is to fix the glass in the dry area & shower area + put a super absorbent mat in front of the toilet door (and change it every day) to fix the problem. This is easy, I hope the hotel reads this comment and will soon adjust so you can have a better experience.

See original

3 people find it helpful

Hong A.

8.4

/10

Reviewed 85 week(s) ago

I booked a soup room. Room area is quite narrow, difficult to move, minibar and bathroom amenities, full TV. Friendly polite staff. The minus point is that the hotel's floor is covered with plastic to simulate wooden floors, which I find quite dirty. In the old town, if you can book at a sale price, it's ok, but the real price is high compared to the room quality

See original

1 people find it helpful

Thanh V. P.

8.5

/10

Reviewed 86 week(s) ago

The style of the book according to the presentation on the app shows the size and shape of some of the characters, which are very simple and clear, the King bed also has the same size as a regular bed, just like a regular hospital bed. When it comes to light, it's also very bad. I want you to be a guest, but not because the guest wants to wait and see if you want to be another room. However, the pregnancy is due to the good service of the staff.

See original

5 people find it helpful

Doan N. B. N.

9.4

/10

Reviewed 87 week(s) ago

The room is a bit smaller than expected, but it's reasonable because it's in the Old Quarter. The room is clean without any smell, the toilet is ok, the staff is super friendly.

See original

3 people find it helpful

pham t. l. n.

9.7

/10

Reviewed 88 week(s) ago

Nhân viên rất nheiejt tình, mến khách, chu đáo.

1 people find it helpful

Nguyen T. H. G.

5.6

/10

Reviewed 96 week(s) ago

I feel happier and more enthusiastic with Western guests, with Vietnamese customers who are not very nice, not welcoming and have staff frowning at us.

See original

6 people find it helpful

Huynh Kim Tuyen

9.7

/10

Reviewed 97 week(s) ago

Clean hotel, enthusiastic staff, convenient location to go to the old town

See original

3 people find it helpful

Vy Vy

8.5

/10

Reviewed 98 week(s) ago

Phòng hơi nhỏ, nhưng sạch sẽ ok

1 people find it helpful

Tiên D.

9.7

/10

Reviewed 98 week(s) ago

Mình được upgrade hạng phòng free, được nhận phòng sớm. Khách sạn siêu sạch sẽ, mọi thứ đều rất mới luôn. Nhân viên nhiệt tình hỗ trợ rất tốt, bác trai phụ trách ở sảnh rất là tuyệt vời vác hành lý giúp lên đến phòng rồi còn bật máy lạnh cho huhu, lúc mới đến bác cũng chở mình đi kím thứ mình cần. Không có điểm trừ nào mình tìm thấy. Tất cả toàn là điểm cộng. 1000000000/10

2 people find it helpful

Trần N.

9.4

/10

Reviewed 103 week(s) ago

I have been back twice, the room is clean and spacious. The staff is lovely, the receptionist Yen is very nice!

See original

1 people find it helpful

Hang l.

9.4

/10

Reviewed 106 week(s) ago

The room is a bit small but clean polite

See original

1 people find it helpful

Ngo T. P.

Family

9.1

/10

Reviewed 307 week(s) ago

Clean, beautiful rooms, right in the old town, easy to walk, with the floor of the room slightly hissing,

See original

4 people find it helpful

Number of reviews per page

Partner with Traveloka

Payment Partners

About Traveloka

Follow us on

Products

Others

Download Traveloka App

Traveloka | Business Registration Number: 291-86-03397 | Representative: Ahn Jung Woo | Address: South Korea, Seoul, Gangnam District, Teheran-ro, 431 Justco Tower 5-008 06159 | Email: cs@traveloka.com | Mail Order Business Report Number: 2024-Seoul Jung-gu-2034