Location Friendly staff Clean bathroom

Great

Friendly and welcoming reception staff. Easy check in. Very generous sized rooms and excellent location.

Room was freezing cold

Rooms was great, but the shower plug was blocked which caused some limited flooding which I cleaned up.

Staff helpful, clean room

A wonderfully quirky place to stay!

Yes to both your questions, though from your advertising I assumed a breakfast of some kind was provided. You are needing to making it clear there are not any eating facilities within the hotel itelf.

Room was large. Bathroom: shower and tub needed anti-slip mats and grab bars - quite tricky and slippery sometimes. Shower stall needed shelves for soaps, shampoo and face cloths. There are no facilities in the hotel but restaurants are nearby. No bar. Hotel internal geography is challenging given it's a 15th century property. High Street location is central but sometimes the road is closed to traffic which prevents car drop-off at the hotel door. High Street is hilly so dragging bags uphill from the drop off was a really PE exercise!

Room was spacious, clean and with additional facilities if needed, such as fan, heater, ironing board and iron. The staff member at reception was really warm, friendly and helpful.

Fabulous building of great character. Run a td Basil Fawlty. No one on reception just a phone number and the lady tips up pronto. Room right at the back, very quiet. Cold bathroom as no heating in there. Otherwise great room and nice extras. Big bonus having Bill's downstairs and epic central location.

The hotel itself does not have a restaurant but there is an attached , easily accessible eatery. The hotel is in the town centre with easily accessible shops, bars, coffee shops etc. The rooms are full of charm/character and are a good size. The staff are unfailingly helpful and friendly.

I stay regularly and the team are great and the rooms always clean and fresh. Each room is quite different, but always spacious and comfortable.

Didn’t have breakfast as they started serving too late (8am). Lighting in room poor, no desk to allow work. Seemed generally grubby in main areas and parts of room. Unlikely to stay again despite good location

Lovely clean spacious rooms. Really quiet and private.

Excellent staff, lovely room . They do not have their own dining facilities but there is a cafe / restaurant easily accessible should you wish to use it.

The room was spacious, comfortable and well appointed. Shower and bath were hot with good water pressure. Hotel is old and quaint but well decorated. Staff were efficient. Location is fantastic on the high street.

Friendly check in. Spacious clean rooms. Minor heating issue (one radiator stuck on - forgot to report it to reception, so not their fault no action whilst we were there). We needed to make sure the sash windows were fully shut to help keep street noise down. Beautiful Christmas decorations in hall & landings. Good coffee, great teas selection, etc. Would have been helpful to be told coffee pods would be replaced daily, but again we could have asked. Lovely soft dressing gowns provided - nice bit of extra luxury. Would recommend.

Great room. Clean. Can’t complain at all very good.

Great room, all the amenities were there although a luttle noise from cleaning staff outside in the morning.