The hotel is a bit out of town and has an impersonal feel to it, more like a student dorm than a hotel. The staff at reception were not the friendliest that I have seen. On both mornings before breakfast, I was told that my 'breakfast was not included', despite making it absolutely clear and confirming on arrival that I had paid for breakfast. Endless maze-like corridors to get to the room. Is this really a 4 star hotel?!