Javier
with Children
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
The area of Blanes is stunning and offers lots of hats , restaurants & shops.
The location of the hotel is a 15 walk from the main centre. It does have lots of shops around though. It's very much on the quiet area which was nice. The hotel room we had slept x 5 so plenty of room for the 4 of us. The pool area wasn't very appealing as it was on a road with no privacy. You can use the hotel across the road so bare that on mind. We experience some wind by the poolside and the parasols become loose and hit my husband on the head. After reporting it the staff didn't come and investigate. In fact many parasols went flying across the poolside. You don't see any S sff at all round the pool as they stay in the bar area. My boy asked for some ice from bar staff and was told he couldn't have any. We had bought drinks & food during our stay so was a bit disappointing that we couldn't have a couple of ice cubes !! A bit mean telling a child 'NO'.
The rooms were cleaned daily in the morning and towels changed. This was fine until the last day when nobody has come and at 3pm we reported to reception that we didn't have any clean towels. We were assured that someone would be with us soon and that they were busy. By 8pm we were still left with no towels so tried to call reception. The phone rand out and when answered it hung up the other end. My husband had to go down to reception and he was give a couple of towels. No body came until 9.30 pm that day which is totally unacceptable!
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