I usually go to the Kranz Parkhotel for my stays in Siegburg, but it was booked so I tried this hotel the first time. I was definitely going to stay there again, plus invited my friends to come in May during my stay in Siegburg. Since I am here on a family emergency, I was also incredibly grateful to have an interim opportunity to continue to work from the large and usually empty hotel lobby. In turn I consumed everyday coffee, drinks, cake and often dinner while working. Strangely, while everyone was very nice, the person in charge of reception made me feel unwelcome. When she made a mistake with an order (which is fine) she shrugged and said now “that it is done” I need to drink it like that. What??!! Making no attempt to be courteous. She masked her dismissive behavior with an excuse that I cannot leave my computer bag unattended if it is longer than maximum 5 minutes. Obviously, she could have suggested to store my computer in her bag room, and I would have paid happily whatever the fee is. On a side note, while everybody appeared to be professionally dressed and groomed, she looked sloppy. The displeasing demeanor of this woman soured my entire stay. For me it is definitely back to the Kranz Parkhotel, which I also recommend to sauna fans. There you can use the sauna 24/7 and no one has to track to the reception before and after to retrieve and return often non-working sauna access cards….

A well designed and decorated hotel, comfy beds and quiet. Safe parking. Great for swimmers with the pool complex.

Large hotel, only stayed for 2 nights on business trip. Breakfast good although food runs out before end of time slot.

Was booked for 4 nights. Resturaunt shut mon open tues and wed. Shut thurs no reason given. Thin quilt in room. Curtains did not fit and i was on street level so in dark people could look in from street. Room not cleaned bin emptied or towels changed during entire stay. Was not cheap to stay there either. I am well traveled and stay away 4 nights a week with work and this was not good.

Easy check in. Room ok. Cleanliness ok. Evening staffunable to find an extra pillow. Member of breakfast staff unhappy about arrival hslf hour before closing

The condition of the hotel was really good, however the aircon didn't go down far, but that might be due to the energy cut backs. The breakfast was pretty good.

Very noisy. The room was too close to a road with much traffic. At 5.30 in the morning two workers were talking load in the corridor. The entrance to the outdoor pool was just under our window. People met and waited for each other very early (around 6.30 in the morning. But the worst was the traffic, also at night.

Basic but good

Not very welcoming staff. Poor food/ snack option after service time. Didn't use wellness, can't judge that. Breakfast was ok though

Room was very clean, despite the airport nearby it was quiet, absolute proximity to the swimming pool

Public swimming pool next hotel was good for kids. My 10 year old son said this swimming pool was cool. Hotel room was spacious and very clean.

Super convinient when coming to dive, also fun to have sauna and fitness around the corner, but the toilet smeeled so badly upon arrival, had to leave the fan on for hours, didnt help much

Just stopped for a night to break up my drive. Rooms are very basic but fine. There is ample parking, Just get a pass for the public lot from the front desk

We have stayed here a few times as a group and it is always great

Its a good place to be with a faimly .have loot of fun.

Quite spacious and very well kept.................

Great fast wifii and good breakfast. Like the fact reception desk had free fruit and cookies.

Excellent hotel And... left my iPhone charger in the room - emailed .. immediate reply and was left at reception for me to collect a couple of days later - impressive!

Nice hotel, next to a small water park. Good reception on arrival, and the room was nice. However we were under the impression the hotel had indoor swimming pools from the description. This was not the case. The only option was the outdoor pools within the water park. No good for us. The breakfast selection was good and fortunately there was a nice restaurant/pub/club 100 meters away along with a small supermarket across the road.

Generally a nice hotel. However the rooms have no air conditioning which, given the recent warm weather, resulted in the need to leave the windows open. Having a room at the front of the hotel and above the hotel entrance, with people coming and going in to the early hours, resulted in an interrupted nights sleep.