While the room was very clean, the overall experience was not what we were expecting. Upon arrival, there were no staff present; instead, there was a sign on the door and a key safe. While this system may work for some, we found the environment quite strange and felt uncomfortable, especially as there was no mention of this self-service arrangement on your website. Additionally, we were disappointed that no breakfast or food was offered on-site. Although the central location makes it easy to find alternatives, we feel future guests should be better prepared for this lack of amenities.

This hotel does not have staff as you do a self check in so it is not possible to rate this part of the survey. The hotel offers no amenities, however there is a kettle and tea/coffee provided . The room was perfectly fine for one night. Comfortable and clean although needs updating and there was a bleach stain on the carpet. The room was unbearably hot. A fan was provided but it was not affective in the size of the room so maybe worth the hotel provided a second fan. Other than that not a bad hotel as we only needed somewhere to sleep. There is a Sainsburys directly opposite which was handy for getting drinks and snacks

No reception but check-in instructions were fine. A nice clean room, all amenities. Easy parking & very convenient for town centre, vivary park & cricket. Lack of breakfast option not a problem as some very nice cafes in the High Street, a few minutes walk away.

Great location, clean, convenient car parking. Invisible staff. No food facilities.

Shower didn’t work for heating. Initial response wasn’t great. Requested to change rooms, as wasn’t offered. They duly obliged and found the response quick after I had suggested this as an option. It’s an automated process. Once customer was stuck at the front door couldn’t get in. So do. It book late as the system is slow to issue information.

Great location. Bathroom was “tired”, showerhead not stable in holder, shower curtain needed renewing. Overall an okay stay, bathroom could do with update.

It wasn't really clear on how to enter the hotel as there was no one at reception. I had an email to say I would have entrance details 24hrs before this didn't happen and I tried to call the number but it wasn't the correct telephone number so I had to goggle this. Managed to speak to a man who was quite sharp when I asked for the code. He said I would get his after 12noon on day of arrival. Which I did get a text message with this on after 12noon. Quite difficult to understand the door entrance but once I understood this it was easy. Room was cold as heating wasn't on and the windows were quite drafty. Beds were very comfortable . Shower curtain was a bit yellow and if I had of pained full price for the room I would not of need happy but as I had a discount I was ok with this.

A good stay even though shower didn’t work in the first room the person to contact was quick and moved us to another room where everything worked. Would definitely stay there again.

Really good place to stay and close to the town centre

Perfect in all areas

Efficient , lovely building and room which was very clean and spacious, very much enjoyed my stay , thank you

Did the job fine. Near town centre.

This place has gone down hill. Shower freezing. Flush toilet is had hell of a noice… room 12 keep away… dirty towels

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Excellent location central to the town and close to amenities

Poor communication for check in did not match website advert, no details on how to enter property, site contact number did not work , mobile contacted person rude and abrupt, room was ice cold on arrival and radiators turned off, bathroom raditor not working and signs of damp evident on walls , not as throughly cleaned as exoected so overpriced for accommodation

Check in was remote. Not for me. No bar or food. Booked two rooms both freezing on arrival. Next morning shower ran cold despite sink having hot water (room 12). Stayed before but wont agian

Awful. Tired and filthy. I provided feedback and photos to Hotels.com in a support conversation but have heard nothing back yet.

Terrible there was no reception so I had to call the manager on the phone and he never offered any help plus he was soo rude, I had to get a code to get into my room and i basicaly had to beg him for it.

Lots of on-site parking, easy walk into town, its bed only no breakfast but that was fine for us, oddly there was no one on site, access to the property was by emailed code which was tapped into the front door access panel, but that was OK for us, same with the rooms. The only staff member I saw and spoke to was the cleaner.