Overall Ratings & Reviews Clouds Estate

Lovely hotel in beautiful location

A lovely hotel, friendly comfortable and with a lot of nice art work inside and around. We have stayed here before, so knew what to expect. Things were not so good this time in the restaurant though. The dinner menu was very limited, with only four mains. The spaghetti of the day was the same every day, so was the fish of the day on an inedible veg base. There was another pasta, a lasagne with egg plant which was bland the . Staying for four days we had to go out to get a decent meal. Breakfast was great as usual. Our other complaint was when coming back at 8pm having been out, there was no one at the gate to let us into the drive. We spent 15 minutes flashing the car lights, hooting the horn. To no avail. The gate call buttons were not working, and my wife had to squeeze through the gate and walk 10 minutes uphill in the dark to get someone to open the gates. We got no apology!

Very disappointed. Rooms not as in the picture. This is not high end. We booked the new suite which had pictures of vineyard views and we got dark room facing trees. The room was not great - hair on floor, dirty work tops, broken security gate, blocked shower, dark bed sheets (hate that as you can’t be sure clean and not typical in 5 star). The room is new and furnished to a good standard but the wider hotel is really more 3 star and very basic. Staff lovely and super helpful, but the manager had a real attitude, doesn’t want to hear anything negative, didn’t come back as she said she would on our issues and only interested in her margin. We booked for 4 days and left after 2. Very disappointing and wouldn’t recommend if you are looking for a 5 start experience. There are far better hotels for the same money in the area.

Fabulous. excellent service. amazing rooms and pool

An amazing stay. Service was excellent - in particular Hugo and Abigail stepped in when one of our party was ill, contacting a doctor and the local hospital on our behalf. The villa we stayed in was spectacular, with an infinity pool for the villa area. Food was outstanding as were the wines.

I’m glad we stayed here- great location and views of the landscape. I would have expected a little more knowledge from staff on a variety of things and the breakfast was satisfactory. Not sure I would have eaten dinner in the hotel. I would recommend only 1-3 night stay here

Staff and facilities are superb. When checking in they gave you a choice of wine or soft drinks and some cheese and biscuits. They take your bags to the room. They have an on site restaurant which is a little limited, but with the number of guests it’s great that they now do this, so you can have an evening meal without having to going out. This is a boutique hotel where the staff are so friendly and accommodating. Sheldon and all the other staff are just amazing. The rooms are a good size and the bed was really comfortable, the infinity pool is lovely and the views are spectacular. We had an early check out before breakfast service and they sent us off with a huge breakfast with yoghurt, fruit, croissants, muffins, sandwiches and drinks. Typical of the attention to service that you get at Clouds Estate. Just a fantastic stay!!!

We had a really lovely stay here for part of our honeymoon! The views are breathtaking, and the room was clean, large, and modern, and it was easy to get to both Stellenbosch and Franschoek as needed. The team was really helpful, even providing breakfast packs for our extremely early departure, which was very appreciated.

Thank you for a wonderful stay! We loved the vineyard views against the backdrop of rugged mountains! Great service, with winderful dinner and breakfast! A magical spot to stay in Stellenbosch!

A beautifully designed boutique hotel set in a stunning location. The staff are friendly and extremely helpful.

We had the most glorious stay in Clouds. The room and view were magnificent and the staff kind and attentive. This was off season so it was quiet, which was charming in itself. This was our last night in South Africa after an amazing vacation in Sabi Sands and the Western Cape. Clouds was a lovely place to finish our 30th anniversary trip and they were generous with bespoke attention. I would absolutely recommend here and would love to see it in the summer months too. Dinner and breakfast were very good. This is a beautiful area of the country.

The hotel itself is beautiful. The views are stunning and the rooms are well made up for a short or long stay. However i have been suffering with food poisoning since we left so i have removed some stars. The restaurant was much quieter than expected and food for the first time in SA did not taste so great. The next 24 hours were very painful.

Just the ease of access and the amazing facility itself!

We only spent one night at this property during the last day of our trip to South Africa. We really wish we had booked additional nights. WOW. We stayed in Room #7 which had an amazing balcony set-up that allowed us to view both sides of the valley at different times of the day. The room was very comfortable, clean and well appointed. All of the rooms have amazing views and easy access to the pool area and lounge. The staff were fantastic. They assisted us with making dinner reservations at the neighbouring Delaire Graff and accommodated a late check out. We were able to store our luggage and enjoyed their "shower room" before heading off to the airport for a late flight home. The breakfast was excellent and taken on the patio overlooking the pool and the valley. The kitchen and bar staff were very attentive to our needs. This is a very small resort which makes it very comfortable and quiet. The perfect spot for a nice relaxing visit of the Stellenbosch area. We highly recommend it and will definitely be back if we make it to this part of the world again.

The most amazing place - could not recommend more highly!

Very nice boutique hotel with friendly staff and a good breakfast.

Will not stay there again

Hotel was beautiful, if out in the country a bit. You need a car to get you from Capetown to Stellenbosch and then to the Clouds estate. Once there, the facilities are really nice and space is well used and appears larger than it actually is. The room was quite comfortable for 2 people. The lounge and deck are great meeting places and for dinner.

Thoroughly enjoyed our stay at the clouds estate in Stellenbosch! We stayed for 3 nights, breakfast was lovely with so many options, including the standard buffet. Room was lovely and bathroom had heated floors. Hotel included a free wine tasting for guests and location was wonderful, with direct access to the lovely Delaire graff estate next door! We had dinner one night at the hotel and really enjoyed the food. It was a shame the weather was so poorly during our stay (it rained constantly for 2 days) so we did not get to enjoy the beautiful pool and stunning views. Seamless checkin and checkout. A little more interaction with reception staff and guests would have been nice. Overall, loved our stay and highly recommend this property!

We stayed here the last night of our honeymoon and they made us feel like royals! Rose petals on the bed, complimentary bottles of wine, cake on the house and HEATED BATHROOM FLOORS. Breakfast was included with sprawling options and variety. Highly recommend!