The hotel is beautiful, the perfect setting for a wonderful escape. The rooms were good sizes and clean with all the amenities in them for your stay. The reception staff were dismissive. We arrived 45 minutes before checking in time and asked if they could let us know when our room was ready if we waited next door to reception, no apparently. When people started passing us with their room keys we asked when ours would be ready and was reminded check in time would be at 3. At 3pm we were excited to get our key and head to the outdoor pool to enjoy the glorious weather. However, sun loungers were first come first served and these were all taken by day spa guests by the time we checked in so the pool we booked the hotel for was not usable. Then on to dinner. Our order was taken but the waiting team were distracted by the bar team so after 45 minutes I checked that they had indeed put our order into the system and they hadn’t so we reordered and waited for our food. It’s so disappointing that this amazing hotel is let down by its staff and its policies as it ruined our experience

Really beautiful Cotswolds old English building, with extremely attentive staff, two wonderful restaurants & an incredible spa. Would definitely recommend.

The character, history, and old world charm was superb. We would have enjoyed more time here. Thank you.

Excellent property, team was outstanding!

Wonderful staff, immaculate property, charming location. A great place to relax and explore the region. Located away from the bustle of the town. The staff bears a special mention - every single person working at the restaurants and the front desk was exceptionally nice! I can’t wait to come back to this place in the future!

We absolutely loved our stay. Highly recommend the spa and the afternoon tea!

Wonderful stay in a beautiful scenery. Friendly and helpful staff

Beautifully maintained property with expansive grounds and hiking trails that cross the property and so it is brilliant for walking and dogs. The room we had was exceptional and came with a small garden which again was heaven for the dog. The stay in a place like this is always about the staff though, who were great. Particular shout out to Marly who was the perfect blend of professional and warm and to the older chap who was training one of the new staff when we arrived and was particularly good as well. The only thing I would ask to improve is that there be some way established for people with dogs to enjoy the restaurant rather than only the pub. I’m sure it could be achieved somehow.

The hotel lacked the polished service and five-star finesse one would reasonably expect, particularly within the restaurant and lounge areas. Table service was notably absent, requiring guests to collect their own drinks from the bar. During dinner, only part of our order was processed by the waiter, leaving some of the party waiting for meals that had not been entered. The experience culminated in one guest leaving without dining at all while the remainder of the party had already eaten. In addition, the spa facilities were disappointing, with the jacuzzi not fully functional and used towels left around the area by guests, creating an untidy and poorly maintained environment.

The staff and the property are lovely

We loved our three nights at Ellenborough Park. What a gorgeous property. The room we had was number 40! Looked like a bridal suite!. The food was fabulous and great bar. The spa was excellent. Kevin is a great manager! Max, Charlie, Bernadette and all the other waiters were fabulous! The Sunday lunch was great! We will definitely be back for another visit!

It was a wonderful way to have a to have a little bit of luxury for my sisters Birthday. The facilities and staff were wonderful and the food was really scrumptious.

It’s a beautiful building but the inside is old and the spa is non existent and dirty

Lovely room,bathroom very spacious. Staff very polite and attentive,always happy to help.

Room was spacious and very clean. Staff was friendly and attentive. Great Stay!

Fantastic stay, will be coming back😊

Had a great experience. Especially loved the fireplace tea room!

A long overdue trip back to where we held our wedding 25 years ago, staff excellent & very attentive & made our stay extra special. A very special hotel

I wish we had had more time to enjoy the property amenities, but the room was clean, spacious and had everything we needed. Really a luxury experience after a long day hiking the Cotswold Way. We also highly recommend the restaurant, where we had a delicious dinner and a really lovely breakfast before leaving the next morning.

Our room was "musty dinginess" being sold as "old world charm" (we even had cobwebs for that extra dose of authenticity). Property overall was fine, albeit a little underinvested perhaps, and the people were generally very nice, but overall the hotel was not remotely worth the money they are charging.