I would definitely go back again

El equipo de recepción fue bastante amable y servicial, al contrario del personal de cocina que fue seco y nada amable. El.cuarto en general bien y una amplitud nada común en el baño.

Todo excelente

Un hotel muy bien ubicado, un servicio excelente, todo muy limpio y el internet magnífico. De verdad que volveré. 10/10

Good

The condition of this property is terrible!! Not comfy at all, water dripping off the sink and water running all over the shower floor and toilet

Space between walls and bes is tiny, not comfortable at all. Room without natural light, so dark even during the day. Didn’t liked the layout.

It was very comfortable

Staff very helpful and friendly. We arrived at two O'Clock am, they were ready and the check in went smoothly.

Location is quite good, price according to what's offered, parking not the best but ok.

cramped, noisy street, paper thin walls, just horrible. stay somewhere else.

Close to center of town. Beds need to be updated. Excellent internet, was always strong. Clean, polite workers

2 main problems but solvable, the noise of the street its too loud all the hotel have a view to the street , they can change to aisolate the windows The other problem is the TV of the room is small 14 inches so you can see from the bed besides is almost in the roof. Everthing else was good , the service, the restaurant, location, mainteinance, etc,

Good website pictures... terrible front desk service as well as tiny double bed rooms. They don´t have double beds rooms... only a couch, no air conditioned, not elevator, not the nicest staff available. I have to come back to Xalapa... never again at the hotel BG.

Clean and spartan but adequately furnished, just a few minutes walk to Park Juerez, the main square. The building is triangular with all rooms on two floors along one leg of the triangle. My room did not have any air conditioner vents but a large vent was present in the hall just outside. In March when I was there the weather in Xapala was perfect and no air conditioning was necessary given the cooler mountain climate. The restaurant's menu is limited to mostly crepes and omlettes, but they are both fantastic and a fusion of the French crepe and Mexican tortilla dishes. It's clean and the wait and cook staff speak English.

El personal, siempre está atento a las necesidades del cliente

Todo

El staff del hotel fue de lo más amable, su ubicación es excelente porque encuentras establecimientos de comida y café. Así también, el desayuno del hotel está muy rico y sustancial

Excelente la atención y disposición del personal

The administration of this hotel is very unprofesional...They don't give what you have paid... 1. I paid for an airconditioned room and they give me a room only with a fan and they told me not all there rooms have air condition that is why the moment I checked in, there is no airconditioned room available..but I already paid the room online but they did not reserved it for me.. and it is clearly stated in here that all the rooms have air conditions but the hotel said only few rooms have air conditioned... 2. I clearly put on my reservations 2 adults, 2 children...and it is clearly stated that with my reservation, there is a free buffet breakfast. When I checked in, they inform me that the free buffet breakfast is just for 2 adults and I have to pay for the buffet breakfast of my kids...I clearly put 4 people in my reservations and it said there with free buffet breakfast, it was not written here in hotels.com that the free buffet breakfast are just for 2 adults. 3. The buffet breakfast is not really a buffet type...You are not allowed to get the foods..there is a waiter who will ask you what you want from the buffet table (with just very basic foods) and he will just bring it to you. I f you want to eat more, you have to ask again the waiter for a plate of foods...so it is not a typical buffet...it is hard because there is only one waiter who attended all the customers in the breakfast area and you have to wait. HENCE, IT SEEMS LIKE A SCAM! Everything is a LIE...