Room too small

Facility was under construction during the stay. The lobby was non existent and the rooms were small. Loud noises of construction were constant and disruptive. Attempted to get a refund to transfer to a different location but was denied by the hotel staff.

El personal de lobby Los cuartos muy pequeño y el baño sucio

Hotel is in renovation, which is not mentioned, check in entrance was closed so there was a side door with a desk. Room was not the the one on the picture, there are so small, no table, no desk, no where to hang your clothes. It mentioned breakfast included, there is nothing, There was no parking for our vehicle. This is only a place for people who goes to the American Consulate, that’s it.

Hotel is under construction and nothing was noted when I was making the reservation. There were so many trip hazards due to construction work was not clean. Shower leaked onto the floor through the glass door as well as from ceiling. The ironic part since the room had already been remolded it shouldn't have been leaking.

Food is terrible

Tuvo sus buenas y otras no tan malas, La propiedad está en construcción se pudo lidiar con eso, no tuvieron papel de baño aproximadamente por tres días, también pudimos lidiar con eso simplemente decidimos disfrutar la estadía y dejar eso de lado y el personal fue amable.

Room was clean, staff was friendly and it did have nice AC. The place was under remodel which I didnt see advertised anywhere and they only had one working elevator at the time.

Ser más amables los d recepción y ayudaría mucho q tuvieran un microondas x cada recamara y en definitivo modernizar los cuartos las llaves d la regadera cada q las iva yo a usar se me quedaba la agarradera d la regadera en la mano uuff horrible en 15 días q estuve allí nunca cambiaron la cortina d la regadera olía mucho a mugre y humedad

Un solo elevador funcionando, el resumidero de la regadera tapado y pocas toallas para un cuarto de 4 personas. Quedé decepcionada de la estadía.

Un lugar esacto para la espera de mis trámites … seguro , limpio , tranquilo, y sobre todo cerca de los tres pasos para la visa… el personal muy atento y educado.. gracias ibis por mantenernos seguros en su hotel , fue mi hogar por 15 días 💕

El area no tenia sus areas accesibles debido a remodelacion en el area.

Terrible elevator system. Rooms were ridiculously small just as the shower space

Falta de limpieza en el cuarto

Estaba en construccion, no puedo opinar muchoo La locacion esta perfecta.

We were unaware that the building is under construction The lobby was tiny and messy with one working elevator When I asked for a fork they grabbed an open cup with utensils they had next to them where the dust was falling into We were always missing breakfast items The bread was hard - definitely a few days old. Food was bland When asked for a microwave they said none was available I woke up to the sound of construction and if I was in my room during the day that’s also all I heard I was then moved to another room due to construction again The bathroom in the new room didn’t flush - we had to call for maintenance twice There was a huge roach in the room I left two days before planed and I was told I could not have a refund for the additional days I did not stay because I used a “discount page” aka Expedía even though I paid for insurance The shampoo and conditioner were watered down Not pleased for the full price I paid

Estaba en remodelación. Pero los cuartos limpios, el personal de limpieza es atento y amable, el servicio de desayuno y comidas son amables y atentos. La ubicación es excelente para citas consulares y médicas porque están a unos minutos caminando.

Quisiera expresar mi inconformidad respecto a mi reciente estancia en el hotel. Al llegar, me encontré con que el lobby estaba en remodelación y no contaban con aire acondicionado, lo cual resultó bastante incómodo. Además, no ofrecían servicio de desayuno debido a la misma razón, sin embargo, me cobraron dicho servicio sin haberlo consumido. Pagué por siete días completos, pero a los cinco días me hicieron un cobro adicional por las noches restantes, lo cual considero totalmente incorrecto y poco profesional, al revisar la factura fue en donde vi que me cobraron el desayuno. Debido a esta situación y a varios inconvenientes adicionales, decidí retirarme del hotel antes de completar mi estancia. Cabe mencionar que las condiciones del hotel eran muy deficientes: la tapa del baño estaba en muy mal estado, la puerta de la regadera estaba mojosa y no realizan limpieza diaria, lo que generó un ambiente poco higiénico y desagradable. En general, el servicio fue muy deficiente y no cumplió con las expectativas razonables para un establecimiento de su categoría. Espero que tomen en cuenta esta retroalimentación y realicen las mejoras necesarias para evitar que otros huéspedes pasen por una experiencia similar.

I arrive at the hotel June 24 the place was under construction no door no restaurant the exit doors were block no handles oh the stairs doors, elevator was getting stock often, the inside and outside was under construction , you can definitely hear everything your neighbors conversations and people on the hallway, I had an accident 3 years ago in a construction accident it resulted in an amputation and this place triggered my PTSD, plus it feels like someone pulls on the doors , I took pictures and videos of everything, they should advise people before they arrive of the situation

What I Liked I had an OK stay at Ibis Juárez. The staff was very friendly, welcoming, and helpful throughout my visit. My room was clean, neat, and well-maintained, with plenty of clean towels provided. Although the room was small, it was comfortable and had everything I needed for my stay. What Could Be Improved The biggest issue was that the room was very small, leaving little space to move around, and the shower was also quite cramped. In addition, the hotel is undergoing construction during my stay. There were workers throughout the property, construction materials were left in the hallways, and only one elevator was operating, which made getting around less convenient. The most disappointing part of my stay was that the air conditioner was not working. The room became very hot, especially during the night, making it difficult to sleep comfortably. I hope these issues are resolved once the renovations are complete because the friendly staff and cleanliness of the hotel are definite strengths.